A Business Interoperability

Framework for

Government

Christine Stephenson Enterprise Services Manager (QLD)

Enterprise Architects

Overview

• Background

• Research Problem

• Business Interoperability Concepts

• Business Interoperability Framework

• Summary

• Questions

Sponsors

To examine the state of play of interoperability among government

jurisdictions, departments and agencies in Australia.

Interoperability Challenges

• Lack of accountability and ownership

• Lack of resources

• The so-called federated model

• Lack of engagement with all stakeholders

• Lack of government wide business

transformation

• Lack of focus on business interoperability

• Effective use of Government funds

Definition

For the purpose of this research study,

interoperability is defined as:

“… the ability to work together to deliver

services in a seamless, uniform and efficient

manner across multiple organisations and

information technology systems” (AGIMO,

2013)

Research Problem

• Interoperability is a critical success factor

to deliver online public services

• Interoperability frameworks are required to

guide practitioners

• Interoperability goals are not effectively

realised by government

• Lack of a top-down framework to align

business interoperability objectives with

strategies

Literature Review

Enterprise Architecture

• What?

• How?

• Strategy

• SOA

• Interoperability

Government EA

• Interoperability

• Barriers

Interoperability Frameworks

• eGIF

• International

• Australia

Strategic Alignment

Source: Henderson & Venkatraman 1999

Research Question

What are the critical success factors for

business interoperability in Government?

Building the Framework

• International

standards

• Commonly

accepted

frameworks,

specifications and

concepts

• Strategically

Aligned

• ISO 10746 RM-ODP

• OMG BMM

• ISO15000 ebXML

• Value Networks

• TOGAF

• OASIS RAF for SOA

• OASIS SOA Ref Model

• UN/CEFACT UMM

• REA Ontology

• BPM

• BPMN

Business Interoperability

Framework Concepts

Seamless

Citizen

Services

Contextual

Sets the context for

Government

Collaboration

Capability coherence provides

organisations with a model for

strategic alignment

National Collaboration

Framework

OMG’s Business

Motivation Model

OASIS concept of

Service RM-ODP Concepts

Community

Community

A community is a federation, which is a coming together of a

number of groups answering to different authorities (and thus

representable as distinct domains) in order that they may jointly

cooperate to achieve some objective.” (ISO 15000)

Can be one or

more

government

jurisdictions,

agencies,

departments or

partners

Business Motivation

• Object Management

Group

• Defines Strategic

Alignment

Requirements

• Consistency

• Common Vocabulary

• Required to measure

organisation

performance

Enterprise

• Is part of a

community

• Belongs to one or

more communities

• Driven by its own

business motivations

• Capability uplift

delivered through

Tactics

• Objectives measure

change delivered

Contract

• Agreement

between

collaboration

partners

• Policies are

defined to describe

how common

objectives will be

realised

• Must have agreed

principles

• Roles must be

clear

Capability

• More than just an activity or a

function

• Inter-connection between

people, process, knowledge

(information) and technology

• A unique way that delivers

extraordinary results

• Capability Coherence aligns

strategy to agency capabilities

Service

• Services in this context are

ones that realise the common

objective

• Citizens are individuals or

organisations

• A service is the outcome

citizens want

• The contract specifies..

Conceptual

REA Ontology

Agency A

Agency B

Public

Partner

Porter’s Value Chain Model

Business Service Identification

Business

Service Service Line

Service

Mechanism

Service

Provider

Business

Service Service Line

Service

Mechanism

Queensland

Government

Service

Classification

Extended to

identify

Collaboration

Partners

Logical

Flow of complex

business processes and

dictates the sequence of

business transactions

Gathers existing

business domain

knowledge

Defines and documents

the global choreography

in an inter-organisational

business process

between collaborating

business partners

Defines the information

exchanged between

business partners as a

result of a business

transaction

Logical

Exp

ort

er

(Co

nsu

me

r)

Exp

ort

er

(Co

nsu

me

r)E

xpo

rtA

uth

ori

ty(P

rovi

de

r)

Exp

ort

Au

tho

rity

(Pro

vid

er)

Imp

ort

Au

tho

rity

(Pro

vid

er)

Imp

ort

Au

tho

rity

(Pro

vid

er)

Imp

ort

er

(Co

nsu

me

r)

Imp

ort

er

(Co

nsu

me

r)

Pre-inform Waste

Transport

Inform Waste

Receipt

Pre-inform Waste

Transport

Inform Waste

Receipt

Waste Transport (announced)

Waste Transport (arrived)

Waste Transport (announced)

Waste Transport (arrived)

Waste Transport (announced)

Waste Transport (arrived)

Inter-organisation Process

Information Exchange in the form of Message Flows

LegendLegendIntra-organisation Process

Logical Process

Modelling

UMM, BPMN,

UML

Pick one!

Physical

Core/Industry Components

Business Process(UMM)

Collaboration Partners Agreement

Collaboration Protocol Profile

Collaboration Protocol Profile

Business Services/Applications

Business Services/Applications

Service Interface

Service Interface

Transport

Business Documents

Package

Registeries/Repositories

Register &

Discover

XML-based: XML Specification Schema, Document Schema

De

sign

Tim

eR

un

Tim

e

Physical View

Logical View

Summary

Community

Contact Details

Christine Stephenson

Enterprise Services Manager, QLD

Enterprise Architects

Level 36, Riparian Plaza, 71 Eagle St

Brisbane, QLD 4000

M: 0402513098 P:+61 7 3121 3199

www.enterprisearchitects.com

Questions