© 2018 TM Forum | 1

CEO, Vodafone Automotive

Gion Baker

Fireside Chat: Harnessing AI technologies to Ensure a Seamless IoE Connected Experience

Director, Communications Industry, Salesforce

Yossi Zohar

Every Customer Is ConnectedWith smart, always-on devices, and real-time interactions

Engaging the customer of the future

Simple

Fast

Predictive

Introduction

We design, develop, manufacture and distribute parking assistance devices, anti-theft systems and telematics control units (TCU).

Our telematics business

We design and deliver telematics products and services for stolen vehicle recovery, road safety, new innovative insurance products,

security assistance and eco driving, as well as remote maintenance and control of cars.

Our manufacturing business

With Vodafone Automotive we can provide E2E solutionsFor global vehicle manufacturers, insurance companies and fleet operators

C2 - In commercial confidence

Vodafone

Years experience in vehicle security and telematics

Kilometers of driving data analysed

and theAUTOMOTIVE team

40 Countriescovered with Secure Operating Centresglobally, 44 in Europe

52

Vehicle manufacturers, workingwith Vodafone Automotive products & services

35Vehicles connected with Vodafone on the road today

14,4m

Automotive experts

90035bn

Crash events managed

3,8m

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End-to-End Security

Hardware design and

testing

Hardware production

Network Application software

development

Service delivery

We deliver a complete end-to-end serviceor any part thereof

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Core services

Fleet Management

Usage BasedInsurance

Stolen VehicleRecovery

AutomotiveTelematics

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Industries and customers

AUTOMOTIVE PLATFORM

New ways to manage OEM platforms

2- AND 4-WHEELSavailability

INTERFACESfor all touch points

VALUE ADDED SERVICESfor users and manufacturers

PROCESS FLOWSre-design

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INSURANCE

IoT Platform for Insurance service

DIGITAL TRANSFORMATIONof policyholder experience

STANDARD INTERFACEfor faster integration

CUSTOMER INSIGHTfor insurance

FULLY MODULAR telematics structure

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V-AUTO by CONSUMER IOTFirst direct consumer B2C programme

SELF ACTIVATIONprocess

SELF INSTALLINGdevice

CONSUMER SALES CHANNELshops and web

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FLEETCreating a comprehensive customer value proposition

NEW SALES CHANNELSfor SME proposition

SHARED MOBILITYservices unlocked

REMOTE MONITORINGand efficiency management

OUTSTANDING CXXmade possible

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ECOSYSTEM MANAGEMENTOrchestration-oriented approach

ADDED VALUEthrough data processing, analysis and enrichment

RELATIONSHIP MANAGEMENTbetween mobility partners& new revenue streams

MOBILITY DATAcollection and acquisition from different sources

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Driving seamless CXX through cloud-based platform

Digital transformation: enterprise data exposure to customers

DATA ACCESS SECURISATION

KPIs LIBRARYDATA FLOWS

SELF SERVICE BUSINESS INTELLIGENCE

SERVICE LEVEL MONITORING (SLA)

DIGITAL CHANNELS DATA EXPOSURE

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Digital transformation: self-service end customer processSubscription with payment and activation

CUSTOMERSELF

REGISTRATION

VEHICLE REGISTRATION

PAYMENT WITH CC OR PAYPAL

TELEMATICS SERVICE USAGE

SERVICE ACTIVATION

PRODUCT SELECTION

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Digital transformation: internal process full automationRenewal campaign with self-service payment to increase volumes and quality

EASY CAMPAIGN MANAGEMENT

MULTIPLE CAMPAIGN STEPS BASED ON CUSTOMER DATA

AUTOMATIC OUTBOUND COMMUNICATIONS

RENEW FROM MOBILE OR DESKTOP

PAYMENT WITH CC

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AI as part of the business

DATA ANALYTICS – Cooperative, Connected and Automated Mobility

4 DIMENSION STRATEGY

ARTIFICIAL INTELLIGENCEAt the heart of future mobility

Our AI applications includeNear real time analytics

Visualization ToolsMachine Learning

Deep learning libraries

TOTAL CONNECTIVITYVehicle to Everything

TELEMATICS SERVICESMobility services, LBS

CONTEXT ANALYSIS HD video analytics

NETWORKNetwork as a sensor

C2 - In commercial confidence

What’s next

The journey to the connected traveller

Value of services

From assets to mobility services

Yesterday Today Tomorrow

Value of vehicles

Assets

Smart assets

Assets as a service

Mobility as a service

Connected life

Val

ue

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Vodafone Automotive in digital mobility

Taking part in the digital transformation as a trusted partner of large enterprises to build and operate new digital services focused on the IoT and Mobility

Major trends Ecosystems

Digital Transformation to enter in new markets and build new products

in a connected ecosystem

New Mobility

Sharing Economy

Products vs Services

New Life Style

Vodafone Automotive

Data Sensor

Data collection, analysis & processing

Digital Service

Digital service

Digital Service

Vehicle Makers

Insurers

Car rentals

Consumer services

Data Sensor

Data Sensor

Corporate services

Content provider

Smart cities

Road signs

Secu

reen

viro

men

t

B2

B i

nte

grat

ion

C2 - In commercial confidence

C2 - In commercial confidence

Thank you