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Overview of Hotel SystemsOverview of Hotel Systems

Pearl Brewer, Ph.D.Pearl Brewer, Ph.D.

University of Nevada, Las VegasUniversity of Nevada, Las Vegas

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Overview of the Hospitality Overview of the Hospitality IndustryIndustry

Hotel Systems

Restaurant

Systems

Casino Systems

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Hotel SystemsHotel Systems

CORPORATECORPORATEACCOUNTING ACCOUNTING SYSTEMSYSTEM

E-MAIL, MIS, DSS, ESS, EISE-MAIL, MIS, DSS, ESS, EIS

FORECASTINGFORECASTING && SCHEDULINGSCHEDULING

TIME &TIME &ATTENDANCEATTENDANCE

AIRLINEAIRLINERESERVATIONRESERVATION

SYSTEMSYSTEMGDSGDS

TRAVELTRAVELAGENTSAGENTS

CORPORATECORPORATE GUESTGUEST HISTORYHISTORY FTPFTP

MINIMINIBARBAR

CALLCALLACCOUNTINGACCOUNTING SYSTEMSYSTEM (CAS)(CAS)

PAY PERPAY PER VIEW /VIEW /CHECK OUTCHECK OUT

CREDIT CARDCREDIT CARDAUTHORIZATIONAUTHORIZATION & EFT& EFT

PABXPABX(SWITCH(SWITCH

MAIDMAIDDIAL-INDIAL-IN

VOICEMAILVOICEMAIL MESSAGEMESSAGEHANDLINGHANDLING

WAKE-UPWAKE-UP SYSTEMSYSTEM

SALES &SALES &CATERINGCATERING SYSTEMSYSTEM

REMOTEREMOTE SALESSALESMARKETINGMARKETING

MAINTENANCEMAINTENANCE ENERGYENERGY FIRE &FIRE & LIFE SAFETYLIFE SAFETY

ELECTRONICELECTRONIC LOCK &LOCK & SECURITYSECURITY SYSTEMSYSTEM Energy Energy

ManagementManagement

INTERFACE WITHINTERFACE WITHDIRECTION OFDIRECTION OFDATA FLOWDATA FLOW

Internet/Intranet

YIELDYIELD

MANAGEMENTMANAGEMENT

Guest Internet Access

Golf System

Hand Held

PurchasingCRM

Central Reservation System

PMS

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Back-Bone TechnologiesBack-Bone Technologies

PMS (Property Management Systems)PMS (Property Management Systems) CRS (Central Reservations Systems)CRS (Central Reservations Systems) GDS (Global Distribution Systems)GDS (Global Distribution Systems) POS (Point of Sales)POS (Point of Sales) Sales & CateringSales & Catering Yield ManagementYield Management Guest HistoryGuest History Loyalty ProgramsLoyalty Programs Telecommunications SystemsTelecommunications Systems CAS (Call Accounting Systems)CAS (Call Accounting Systems) In-Room SystemsIn-Room Systems Locking SystemsLocking Systems HR (Payroll, Time & Attendance, Labor Scheduling)HR (Payroll, Time & Attendance, Labor Scheduling) Accounting SystemsAccounting Systems

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Property Management System Property Management System FunctionsFunctions

Property Level ReservationsProperty Level Reservations

Guest AccountingGuest Accounting

Rooms ManagementRooms Management

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Property Level ReservationsProperty Level Reservations

Make reservations fromMake reservations from

–Telephone callsTelephone calls

–Web siteWeb site

–Travel AgentsTravel Agents

–MailMail

–OtherOther

Reservations should Transfer fromReservations should Transfer from

–CRSCRS

–GRSGRS

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Guest Accounting Module

AccountSettlement

Account Posting

AccountCreation

AccountUpdate

AccountEntry

Check-In

Check-out

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Functions of the Rooms Management Module

AuxiliaryServices

In-HouseInformation

Room/Rate Assignment

Rooms Status Availability

Housekeeping

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Property Management System: Property Management System: Lodging Management System Lodging Management System

(LMS)(LMS) Integrated solutionIntegrated solution

– Hotel Front OfficeHotel Front Office

– HousekeepingHousekeeping

– AccountingAccounting

OptionsOptions– Handheld check-InHandheld check-In

» Print room key on the Print room key on the flyfly

– Check-in/out KioskCheck-in/out Kiosk

– Internet Booking Internet Booking EngineEngine

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PMS –Initial ScreenPMS –Initial Screen

Enter Guest Enter Guest InformationInformation

Info about StayInfo about Stay– Arrival & departureArrival & departure

Room TypeRoom Type– Assign roomAssign room

Payment TypePayment Type View Guest HistoryView Guest History

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PMS 1PMS 1

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PMS – Guest FolioPMS – Guest Folio

List all chargesList all charges Allows charges to be Allows charges to be

moved to another moved to another foliofolio

Allows splitting of Allows splitting of billbill

Allows access to Allows access to other information other information such as guest historysuch as guest history

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Reservation Change ScreenReservation Change Screen

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What is an What is an Energy Management Systems?Energy Management Systems?

This system is designed to control This system is designed to control

equipment for the purpose of equipment for the purpose of

maintaining comfort levels in the maintaining comfort levels in the

property. This allows some property. This allows some

equipment to be automatically equipment to be automatically

turned off and on based on the set turned off and on based on the set

criteria (temp. control, etc)criteria (temp. control, etc)

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Energy Management SystemsEnergy Management Systems

Demand ControlDemand Control

Duty CyclingDuty Cycling

Room Occupancy Room Occupancy

sensorssensors

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Time and AttendanceTime and AttendanceJD EdwardsJD Edwards

Tracks Labor HoursTracks Labor Hours Allows clock in on Allows clock in on

multiple systemsmultiple systems Forecasts Labor NeedsForecasts Labor Needs

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Electronic Key LocksElectronic Key Locks

Guest SafetyGuest Safety Can Interface to Can Interface to

Energy Management Energy Management SystemSystem

Internal SecurityInternal Security– Tracks employee Tracks employee

movement through movement through roomsrooms

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Electronic Key Lock SystemsElectronic Key Lock Systems

Keys are typically Keys are typically made at the front desk made at the front desk but could be a kioskbut could be a kiosk

Keys are typically a Keys are typically a “key mag-strip card” “key mag-strip card” but could be any mag-but could be any mag-strip card (credit card).strip card (credit card).

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Hand Held TechnologyHand Held TechnologyInformation Technology Innovative ProjectsInformation Technology Innovative Projects

Pocket BossPocket Boss

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Credit Card AuthorizationsCredit Card Authorizations

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Emerging Hospitality Emerging Hospitality TechnologiesTechnologies

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Smart NetworksSmart Networks

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HardwareHardware

TouchscreensTouchscreens Customer Terminals Customer Terminals

(Funpad)(Funpad) Self-Service & Self-Service &

KiosksKiosks Handheld TerminalsHandheld Terminals

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Hot TechnologiesHot Technologies

What’s Going On In The Outside What’s Going On In The Outside World?World?

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Want to Know What’s Going to Want to Know What’s Going to be Hot?be Hot?

Watch the Watch the MoviesMovies

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The General HottiesThe General Hotties

WirelessWireless Voice RecognitionVoice Recognition BiometricsBiometrics Artificial Intelligence/Intuitive SystemsArtificial Intelligence/Intuitive Systems Smart Cards?Smart Cards? Global PositioningGlobal Positioning

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The General Hardware StoryThe General Hardware Story

Focus on New Focus on New ComponentsComponents

SpeedSpeed StorageStorage MonitorsMonitors Keyboards?Keyboards? Video & Voice Video & Voice

EmbeddedEmbedded Peripheral DevelopmentPeripheral Development The New Look & Feel of The New Look & Feel of

PC TechnologiesPC Technologies

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Hardware Hotties I; Hardware Hotties I; PC’s & PDA’sPC’s & PDA’s

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Hardware Hotties II; Pagers & Phones Hardware Hotties II; Pagers & Phones (& PDA’s)(& PDA’s)

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Hardware Hotties;Hardware Hotties;More Pagers & PhonesMore Pagers & Phones

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Hardware Hotties III;Hardware Hotties III;It’s In The Cards & DrivesIt’s In The Cards & Drives

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New Points of DistributionNew Points of Distribution AutomobilesAutomobiles HandheldsHandhelds TelevisionTelevision PhonesPhones ““Captive” Captive”

OpportunitiesOpportunities– AirplanesAirplanes– Hotel RoomsHotel Rooms– SeatsSeats

OthersOthers

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A Little Out There?A Little Out There?

Personal Area Personal Area Networks (“PAN”)Networks (“PAN”)

Wearable PC’sWearable PC’s Watch the WatchesWatch the Watches eShadeseShades

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That’s today lectureThat’s today lecture