1 Overview of Hotel Systems Pearl Brewer, Ph.D. University of Nevada, Las Vegas.
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Transcript of 1 Overview of Hotel Systems Pearl Brewer, Ph.D. University of Nevada, Las Vegas.
1
Overview of Hotel SystemsOverview of Hotel Systems
Pearl Brewer, Ph.D.Pearl Brewer, Ph.D.
University of Nevada, Las VegasUniversity of Nevada, Las Vegas
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Overview of the Hospitality Overview of the Hospitality IndustryIndustry
Hotel Systems
Restaurant
Systems
Casino Systems
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Hotel SystemsHotel Systems
CORPORATECORPORATEACCOUNTING ACCOUNTING SYSTEMSYSTEM
E-MAIL, MIS, DSS, ESS, EISE-MAIL, MIS, DSS, ESS, EIS
FORECASTINGFORECASTING && SCHEDULINGSCHEDULING
TIME &TIME &ATTENDANCEATTENDANCE
AIRLINEAIRLINERESERVATIONRESERVATION
SYSTEMSYSTEMGDSGDS
TRAVELTRAVELAGENTSAGENTS
CORPORATECORPORATE GUESTGUEST HISTORYHISTORY FTPFTP
MINIMINIBARBAR
CALLCALLACCOUNTINGACCOUNTING SYSTEMSYSTEM (CAS)(CAS)
PAY PERPAY PER VIEW /VIEW /CHECK OUTCHECK OUT
CREDIT CARDCREDIT CARDAUTHORIZATIONAUTHORIZATION & EFT& EFT
PABXPABX(SWITCH(SWITCH
MAIDMAIDDIAL-INDIAL-IN
VOICEMAILVOICEMAIL MESSAGEMESSAGEHANDLINGHANDLING
WAKE-UPWAKE-UP SYSTEMSYSTEM
SALES &SALES &CATERINGCATERING SYSTEMSYSTEM
REMOTEREMOTE SALESSALESMARKETINGMARKETING
MAINTENANCEMAINTENANCE ENERGYENERGY FIRE &FIRE & LIFE SAFETYLIFE SAFETY
ELECTRONICELECTRONIC LOCK &LOCK & SECURITYSECURITY SYSTEMSYSTEM Energy Energy
ManagementManagement
INTERFACE WITHINTERFACE WITHDIRECTION OFDIRECTION OFDATA FLOWDATA FLOW
Internet/Intranet
YIELDYIELD
MANAGEMENTMANAGEMENT
Guest Internet Access
Golf System
Hand Held
PurchasingCRM
Central Reservation System
PMS
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Back-Bone TechnologiesBack-Bone Technologies
PMS (Property Management Systems)PMS (Property Management Systems) CRS (Central Reservations Systems)CRS (Central Reservations Systems) GDS (Global Distribution Systems)GDS (Global Distribution Systems) POS (Point of Sales)POS (Point of Sales) Sales & CateringSales & Catering Yield ManagementYield Management Guest HistoryGuest History Loyalty ProgramsLoyalty Programs Telecommunications SystemsTelecommunications Systems CAS (Call Accounting Systems)CAS (Call Accounting Systems) In-Room SystemsIn-Room Systems Locking SystemsLocking Systems HR (Payroll, Time & Attendance, Labor Scheduling)HR (Payroll, Time & Attendance, Labor Scheduling) Accounting SystemsAccounting Systems
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Property Management System Property Management System FunctionsFunctions
Property Level ReservationsProperty Level Reservations
Guest AccountingGuest Accounting
Rooms ManagementRooms Management
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Property Level ReservationsProperty Level Reservations
Make reservations fromMake reservations from
–Telephone callsTelephone calls
–Web siteWeb site
–Travel AgentsTravel Agents
–MailMail
–OtherOther
Reservations should Transfer fromReservations should Transfer from
–CRSCRS
–GRSGRS
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Guest Accounting Module
AccountSettlement
Account Posting
AccountCreation
AccountUpdate
AccountEntry
Check-In
Check-out
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Functions of the Rooms Management Module
AuxiliaryServices
In-HouseInformation
Room/Rate Assignment
Rooms Status Availability
Housekeeping
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Property Management System: Property Management System: Lodging Management System Lodging Management System
(LMS)(LMS) Integrated solutionIntegrated solution
– Hotel Front OfficeHotel Front Office
– HousekeepingHousekeeping
– AccountingAccounting
OptionsOptions– Handheld check-InHandheld check-In
» Print room key on the Print room key on the flyfly
– Check-in/out KioskCheck-in/out Kiosk
– Internet Booking Internet Booking EngineEngine
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PMS –Initial ScreenPMS –Initial Screen
Enter Guest Enter Guest InformationInformation
Info about StayInfo about Stay– Arrival & departureArrival & departure
Room TypeRoom Type– Assign roomAssign room
Payment TypePayment Type View Guest HistoryView Guest History
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PMS 1PMS 1
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PMS – Guest FolioPMS – Guest Folio
List all chargesList all charges Allows charges to be Allows charges to be
moved to another moved to another foliofolio
Allows splitting of Allows splitting of billbill
Allows access to Allows access to other information other information such as guest historysuch as guest history
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Reservation Change ScreenReservation Change Screen
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What is an What is an Energy Management Systems?Energy Management Systems?
This system is designed to control This system is designed to control
equipment for the purpose of equipment for the purpose of
maintaining comfort levels in the maintaining comfort levels in the
property. This allows some property. This allows some
equipment to be automatically equipment to be automatically
turned off and on based on the set turned off and on based on the set
criteria (temp. control, etc)criteria (temp. control, etc)
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Energy Management SystemsEnergy Management Systems
Demand ControlDemand Control
Duty CyclingDuty Cycling
Room Occupancy Room Occupancy
sensorssensors
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Time and AttendanceTime and AttendanceJD EdwardsJD Edwards
Tracks Labor HoursTracks Labor Hours Allows clock in on Allows clock in on
multiple systemsmultiple systems Forecasts Labor NeedsForecasts Labor Needs
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Electronic Key LocksElectronic Key Locks
Guest SafetyGuest Safety Can Interface to Can Interface to
Energy Management Energy Management SystemSystem
Internal SecurityInternal Security– Tracks employee Tracks employee
movement through movement through roomsrooms
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Electronic Key Lock SystemsElectronic Key Lock Systems
Keys are typically Keys are typically made at the front desk made at the front desk but could be a kioskbut could be a kiosk
Keys are typically a Keys are typically a “key mag-strip card” “key mag-strip card” but could be any mag-but could be any mag-strip card (credit card).strip card (credit card).
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Hand Held TechnologyHand Held TechnologyInformation Technology Innovative ProjectsInformation Technology Innovative Projects
Pocket BossPocket Boss
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Credit Card AuthorizationsCredit Card Authorizations
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Emerging Hospitality Emerging Hospitality TechnologiesTechnologies
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Smart NetworksSmart Networks
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HardwareHardware
TouchscreensTouchscreens Customer Terminals Customer Terminals
(Funpad)(Funpad) Self-Service & Self-Service &
KiosksKiosks Handheld TerminalsHandheld Terminals
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Hot TechnologiesHot Technologies
What’s Going On In The Outside What’s Going On In The Outside World?World?
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Want to Know What’s Going to Want to Know What’s Going to be Hot?be Hot?
Watch the Watch the MoviesMovies
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The General HottiesThe General Hotties
WirelessWireless Voice RecognitionVoice Recognition BiometricsBiometrics Artificial Intelligence/Intuitive SystemsArtificial Intelligence/Intuitive Systems Smart Cards?Smart Cards? Global PositioningGlobal Positioning
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The General Hardware StoryThe General Hardware Story
Focus on New Focus on New ComponentsComponents
SpeedSpeed StorageStorage MonitorsMonitors Keyboards?Keyboards? Video & Voice Video & Voice
EmbeddedEmbedded Peripheral DevelopmentPeripheral Development The New Look & Feel of The New Look & Feel of
PC TechnologiesPC Technologies
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Hardware Hotties I; Hardware Hotties I; PC’s & PDA’sPC’s & PDA’s
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Hardware Hotties II; Pagers & Phones Hardware Hotties II; Pagers & Phones (& PDA’s)(& PDA’s)
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Hardware Hotties;Hardware Hotties;More Pagers & PhonesMore Pagers & Phones
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Hardware Hotties III;Hardware Hotties III;It’s In The Cards & DrivesIt’s In The Cards & Drives
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New Points of DistributionNew Points of Distribution AutomobilesAutomobiles HandheldsHandhelds TelevisionTelevision PhonesPhones ““Captive” Captive”
OpportunitiesOpportunities– AirplanesAirplanes– Hotel RoomsHotel Rooms– SeatsSeats
OthersOthers
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A Little Out There?A Little Out There?
Personal Area Personal Area Networks (“PAN”)Networks (“PAN”)
Wearable PC’sWearable PC’s Watch the WatchesWatch the Watches eShadeseShades
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That’s today lectureThat’s today lecture