Post on 19-Dec-2015
© ABB Group April 18, 2023 | Slide 1
Introduction to Doing Business Online and Web Front End Applications
Group Commerce Applications
© ABB Group April 18, 2023 | Slide 2
Web Front End Application Services
Helping ABB to increase Efficiency and improve customer enjoyed Quality while thereby creating competitive Advantage with the aim to support Profitability improvements based on proven Results.
BOL – Web Front End Application Services
POL – Parts Online
OMS – Order Management Service
ServIS – Installed Base Management
RAP – Remote Access Platform
WMS – Warehouse Management System
Price Engine – Central Price Engine for global pricing management
CAM – Common Authorization Management Application
Buyer Module – New SOL module, Web interface for Buying Units
Supplier Module – New SOL module, Web interface for Supplying units
eRepair – Online Repair process management
DW/ Cognos – Central DW for BOL, OMS, WMS reporting
„Group EAI“ – Integration for Commerce Applications
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Sales&Ordering Transactional servicesBOL, POL, OMS in scope SOX since 2006
Installed base services
© ABB Group April 18, 2023 | Slide 3
Business Values by BOL
Efficiency in Bid & Proposal process RFQ from customer can be forwarded all the way to factory Quotes built up on RFQs with full tracking of history
Efficiency in the ordering process Price and Order data available in quote, no re-entering of data Orders distribution to each units ERP eliminating double order entry
Improve customer response time Enable LDUs and Regional Sales office to work more independent Reuse of content in the demand chain (quote, frame agreements)
Increased quality of service and supply to customer No mismatch in order content, same in all instances => delivered as ordered Customer has complete insight to offering and order status through abb.com
© ABB Group April 18, 2023 | Slide 4
BOL Functionality overview
24/7 Access 400,000 Products Extensive Product Search Product Images &
Documentation My catalog functionality Company catalog functionality Access to ABB configurators Real-time stock availability Customer Specific Pricing Order Booking Request for Quotation Quotations handling Frame agreements Single Sign-On
Purchase Order Credit Card Payment Options Emergency Order Processing Order Tracking Past Order Details Automated Email Notification Fault Analysis for Repair Orders Warranty, Repair, Exchange and
Refurbished Service Orders Request for Order Change Real Time Shipment Traceability Mobile device connectivity Online approval workflow Instant Messaging Do something views, Supplier and
Buyer modules
© ABB Group April 18, 2023 | Slide 5
BOL in a Division eBiz architecture
Implementation scenario name for standard ABB Group applications and ABB Division specific applications with customer front end
Scope/Processes : Specification – Front End Configuration, Pricing Calculations, RFQ & Quotation Handling, Order Management, Order Change Handling
Products included: Configurable products, Smaller systems, Add-ons, Parts, Local products, etc.
ABB Group Applications
Local Units ERP (i.e. OsA Country ERPs)
DivisionApplications
BusinessOnLine
Order Management System
ERPERPERPSU ERP
ERPPU ERP
ABBProducts
ABBLibrary
ProductConfigurator
WebConfigForwarder app
Installed base
© ABB Group April 18, 2023 | Slide 6
Overall picture – Online enabled business processes
CustomerExternal user
Customized offeringProduct data visibilitySupplier interaction
FE Sales*ABB Internal user
e.g. ES
Bid&Proposal efficiencyOrder admin efficiencyCustomer price mgmt
Factory**ABB Internal user
e.g. DE
Bid&Proposal efficiencyOrder admin efficiencyRegional sales price mgmt
RFQ, RFC, Order
Quote, Order Status
RFQ, RFC, Order
Quote, Order Status
Order Management System
OsA ERPCountry/Region
Sales Unite.g. ES
OsA ERPCountry/Region
Production Unite.g. DE
Order, Order confirmation, Order status change, change order
Order, Order confirmation, Order status change, change order
Price Engine, Product Order data distribution, Order routing, Lead time distribution, Reporting
Group EAI
User name
* Front End Sales / Sales (Selling) Unit / Systems Unit / Project Unit
** Factory / Production Unit/ Distribution Center / Global Product Group
Customer ERP
(customer purchasing system)
EDI Order
© ABB Group April 18, 2023 | Slide 7