© ABB Group June 9, 2015 | Slide 1 Introduction to Doing Business Online and Web Front End...

© ABB Group April 18, 2023 | Slide 1

Introduction to Doing Business Online and Web Front End Applications

Group Commerce Applications


Web Front End Application Services

Helping ABB to increase Efficiency and improve customer enjoyed Quality while thereby creating competitive Advantage with the aim to support Profitability improvements based on proven Results.

BOL – Web Front End Application Services

POL – Parts Online

OMS – Order Management Service

ServIS – Installed Base Management

RAP – Remote Access Platform

WMS – Warehouse Management System

Price Engine – Central Price Engine for global pricing management

CAM – Common Authorization Management Application

Buyer Module – New SOL module, Web interface for Buying Units

Supplier Module – New SOL module, Web interface for Supplying units

eRepair – Online Repair process management

DW/ Cognos – Central DW for BOL, OMS, WMS reporting

„Group EAI“ – Integration for Commerce Applications

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Sales&Ordering Transactional servicesBOL, POL, OMS in scope SOX since 2006

Installed base services


Business Values by BOL

Efficiency in Bid & Proposal process RFQ from customer can be forwarded all the way to factory Quotes built up on RFQs with full tracking of history

Efficiency in the ordering process Price and Order data available in quote, no re-entering of data Orders distribution to each units ERP eliminating double order entry

Improve customer response time Enable LDUs and Regional Sales office to work more independent Reuse of content in the demand chain (quote, frame agreements)

Increased quality of service and supply to customer No mismatch in order content, same in all instances => delivered as ordered Customer has complete insight to offering and order status through abb.com


BOL Functionality overview

24/7 Access 400,000 Products Extensive Product Search Product Images &

Documentation My catalog functionality Company catalog functionality Access to ABB configurators Real-time stock availability Customer Specific Pricing Order Booking Request for Quotation Quotations handling Frame agreements Single Sign-On

Purchase Order Credit Card Payment Options Emergency Order Processing Order Tracking Past Order Details Automated Email Notification Fault Analysis for Repair Orders Warranty, Repair, Exchange and

Refurbished Service Orders Request for Order Change Real Time Shipment Traceability Mobile device connectivity Online approval workflow Instant Messaging Do something views, Supplier and

Buyer modules


BOL in a Division eBiz architecture

Implementation scenario name for standard ABB Group applications and ABB Division specific applications with customer front end

Scope/Processes : Specification – Front End Configuration, Pricing Calculations, RFQ & Quotation Handling, Order Management, Order Change Handling

Products included: Configurable products, Smaller systems, Add-ons, Parts, Local products, etc.

ABB Group Applications

Local Units ERP (i.e. OsA Country ERPs)

DivisionApplications

BusinessOnLine

Order Management System

ERPERPERPSU ERP

ERPPU ERP

ABBProducts

ABBLibrary

ProductConfigurator

WebConfigForwarder app

Installed base


Overall picture – Online enabled business processes

CustomerExternal user

Customized offeringProduct data visibilitySupplier interaction

FE Sales*ABB Internal user

e.g. ES

Bid&Proposal efficiencyOrder admin efficiencyCustomer price mgmt

Factory**ABB Internal user

e.g. DE

Bid&Proposal efficiencyOrder admin efficiencyRegional sales price mgmt

RFQ, RFC, Order

Quote, Order Status

RFQ, RFC, Order

Quote, Order Status

Order Management System

OsA ERPCountry/Region

Sales Unite.g. ES

OsA ERPCountry/Region

Production Unite.g. DE

Order, Order confirmation, Order status change, change order

Order, Order confirmation, Order status change, change order

Price Engine, Product Order data distribution, Order routing, Lead time distribution, Reporting

Group EAI

User name

* Front End Sales / Sales (Selling) Unit / Systems Unit / Project Unit

** Factory / Production Unit/ Distribution Center / Global Product Group

Customer ERP

(customer purchasing system)

EDI Order

© ABB Group June 9, 2015 | Slide 1 Introduction to Doing Business Online and Web Front End...

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