© 2002 The Trustees of Indiana University elearning at Indiana University 0-53,000 users in 6...

elearning at Indiana University

0-53,000 users in 6 semesters

Who we are

• Jay Fern– Online Learning Technologies

• Rob Lowden– Senior Online Services Analyst

OverviewA Little Background

What is Oncourse and why build it?Overall Response to Oncourse?What we have learned

StrategyTactical Implementation

What is Oncourse?• Oncourse is an elearning application that allows faculty and students to create,

integrate, use, and maintain Web-based teaching and learning resources. • For students, Oncourse presents learning tools in a single, consistent Web

interface.

• For faculty, Oncourse provides a framework for building teaching environments that can include multimedia content and a wide range of online tools, without requiring users to know programming or HTML.

Why Build Oncourse?

• ..a unified front door for Distributed Education and web-based teaching and learning environment.

• ..a “one-stop-shopping” instructional environment to allow faculty and students to create and use Web-based teaching and learning resources.

• ..market was behind our prototype.• ..enterprise solution based on existing resources. • ..an idea “whose time had come.”

Enterprise Solution for All Campuses

Enterprise Solution for All Users

120,000 Users dynamically updated daily from existing SIS and HR data

Enterprise Solution for All Courses

20,000+ Unique Course Sections dynamically loaded from SIS per semester

Enterprise Solution for Authentication

Dynamic Profiles

Dynamic ProfilesEvery User - Every course

•Automated population of course offerings and faculty teaching assignments as class schedules are created•Automated population of course rosters with student registration data

Dynamic Course Containers

•Syllabus•Schedule items for lesson content•Class roster•Internal email, threaded message forums and chat•100 MB of web-based storage space•Online testing and survey tools•Integrated, calculating gradebooks•Course usage statistics•Collaborative and group file space•Drop boxes•Student profiles•Direct links to online library resources

• Developed at the IUPUI Weblab in R/D• IU IT strategic Plan for Online Learning • Piloted on the IUPUI campus, Fall 1998• Pilot extended to IUB campus, Spring 1999• Implemented on remaining campuses in Fall 1999• Development input through faculty focus groups

and university-wide steering committee• Consistent growth

The Oncourse Story

• Target for Beta - 25 classes• 250 courses online in 3 weeks• Running on Desktop Machine

– w/ no support

Initial ResponseSpring/Summer 1998

Consistent Growth

0 500 1000 1500 2000 2500 3000 3500 4000

Courses

0 10000 20000 30000 40000 50000 60000

Students

Consistent Growth

0 500 1000 1500 2000 2500 3000 3500

Faculty

Consistent Growth

0 10000 20000 30000 40000 50000 60000

Unique Logins

http://portfolio.iu.edu/jfern/userstats.htm

What we learned

We needed to think clearly in 2 distinct tracks•Strategic Planning•Tactical Implementation

“Strategies can be roughly right, but execution must be perfect. Precise execution is the driving force behind any strategic change.”

Anne Mulcahy, President and CEO, XEROX

Strategic

•Strategic Planning Process•Standardized university-wide, scalable elearning tool

•Maintained centrally•Seamless back office integration•Enterprise wide authentication

•Distributed support •Scaleable technical support•Clearly defined user education•Accessible pedagogical support

•Leverage existing resources•Utilize existing centers of expertise

•Create a cross-division project management team•Develop a systematic communications plan

leveraging existing resources

Tactical

•Technical Support•User Education and Pedagogical Support•Systematic user communication (good ol’ PR)

Creating and implementing a plan that works. The art of “perfect” execution.

Tactical-Scalable Technical Support

Designing Scalable Support (a 3 tier approach)

•Tier 1 - Looking at existing resources•Resolves 95% of all Oncourse issues•Knowledge base utilization•Trouble shooting script•Enterprise wide ticket and tracking system•Funding centers of expertise

Tactical-Scalable Technical Supportleveraging existing resources

Redefining the model - Recognizing a need

•Tier 2 - Support administrator - Support Flow diagram•Multiple systems integration•Multiple campus needs•Helping foster change in current processes•Cleansing of institutional data•KB advising (help and documentation)

Quick uncompromised access to the source

•Tier 3 - Application level support•Development team•DBA, SSA

Tactical-User and Pedagogy Support

•User Education and Pedagogical Support•User Education

•Faculty•Do it yourself•Group education•Boutique style

•Student•Do it yourself•Group Education

Tactical-User and Pedagogy Support

•Pedagogical Support•Teaching and Learning Centers

•Boutique Style•Brown Bags/ Panel Sessions•elearning communities •Production shop (coming soon)

Tactical - Communication

•Developing a systematic internal marketing plan•Creating brand identity•Creation of communication tools

•Coffee cups, shirts, buttons•Oncourse “one-stop support card”•Frequent news updates•Oncourse promotional brochure

•Faculty success stories•Faculty engagement

•Focus groups•Online suggestions•Online steering committee•Create community around application

The Future

•Just-in-time development•Continued development of IMS

•Internet calendaring and scheduling •Content packaging specification

•Continued evaluation of CMS market•Integration of other University resources

•Bookstore•Photo ID•One Start Portal•Institutional Faculty survey

• Jay Fern– jfern@iu.edu

• Rob Lowden– rlowden@iu.edu

Contacts and Resources

Oncourse Usage Statisticshttp://portfolio.iu.edu/jfern/stats/ocstats.htm

Oncourse support flow diagramhttp://portfolio.iu.edu/rlowden/supportmdl_frame.htm

Indiana University IT Strategic Planning Reporthttp://www.indiana.edu/~ovpit/strategic/

Indiana University Accomplishments Reporthttp://www.indiana.edu/~uits/cpo/accomplish/

Conclusion

© 2002 The Trustees of Indiana University elearning at Indiana University 0-53,000 users in 6...

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