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Transcript of © 2002 The Trustees of Indiana University elearning at Indiana University 0-53,000 users in 6...
© 2002 The Trustees of Indiana University
elearning at Indiana University
0-53,000 users in 6 semesters
© 2002 The Trustees of Indiana University
Who we are
• Jay Fern– Online Learning Technologies
• Rob Lowden– Senior Online Services Analyst
© 2002 The Trustees of Indiana University
OverviewA Little Background
What is Oncourse and why build it?Overall Response to Oncourse?What we have learned
StrategyTactical Implementation
© 2002 The Trustees of Indiana University
What is Oncourse?• Oncourse is an elearning application that allows faculty and students to create,
integrate, use, and maintain Web-based teaching and learning resources. • For students, Oncourse presents learning tools in a single, consistent Web
interface.
• For faculty, Oncourse provides a framework for building teaching environments that can include multimedia content and a wide range of online tools, without requiring users to know programming or HTML.
© 2002 The Trustees of Indiana University
Why Build Oncourse?
• ..a unified front door for Distributed Education and web-based teaching and learning environment.
• ..a “one-stop-shopping” instructional environment to allow faculty and students to create and use Web-based teaching and learning resources.
• ..market was behind our prototype.• ..enterprise solution based on existing resources. • ..an idea “whose time had come.”
© 2002 The Trustees of Indiana University
Enterprise Solution for All Campuses
© 2002 The Trustees of Indiana University
Enterprise Solution for All Users
120,000 Users dynamically updated daily from existing SIS and HR data
© 2002 The Trustees of Indiana University
Enterprise Solution for All Courses
20,000+ Unique Course Sections dynamically loaded from SIS per semester
© 2002 The Trustees of Indiana University
Enterprise Solution for Authentication
© 2002 The Trustees of Indiana University
Dynamic Profiles
© 2002 The Trustees of Indiana University
Dynamic ProfilesEvery User - Every course
•Automated population of course offerings and faculty teaching assignments as class schedules are created•Automated population of course rosters with student registration data
© 2002 The Trustees of Indiana University
Dynamic Course Containers
© 2002 The Trustees of Indiana University
Dynamic Course Containers
•Syllabus•Schedule items for lesson content•Class roster•Internal email, threaded message forums and chat•100 MB of web-based storage space•Online testing and survey tools•Integrated, calculating gradebooks•Course usage statistics•Collaborative and group file space•Drop boxes•Student profiles•Direct links to online library resources
© 2002 The Trustees of Indiana University
• Developed at the IUPUI Weblab in R/D• IU IT strategic Plan for Online Learning • Piloted on the IUPUI campus, Fall 1998• Pilot extended to IUB campus, Spring 1999• Implemented on remaining campuses in Fall 1999• Development input through faculty focus groups
and university-wide steering committee• Consistent growth
The Oncourse Story
© 2002 The Trustees of Indiana University
• Target for Beta - 25 classes• 250 courses online in 3 weeks• Running on Desktop Machine
– w/ no support
Initial ResponseSpring/Summer 1998
© 2002 The Trustees of Indiana University
Consistent Growth
361
862
983
2066
2218
3743
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Courses
© 2002 The Trustees of Indiana University
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10937
18078
34761
38339
55132
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Students
Consistent Growth
© 2002 The Trustees of Indiana University
Consistent Growth
269
783
1097
1998
2113
3218
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Faculty
© 2002 The Trustees of Indiana University
Consistent Growth
5386
12564
20133
39686
43171
59166
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Unique Logins
http://portfolio.iu.edu/jfern/userstats.htm
© 2002 The Trustees of Indiana University
What we learned
We needed to think clearly in 2 distinct tracks•Strategic Planning•Tactical Implementation
“Strategies can be roughly right, but execution must be perfect. Precise execution is the driving force behind any strategic change.”
Anne Mulcahy, President and CEO, XEROX
© 2002 The Trustees of Indiana University
Strategic
•Strategic Planning Process•Standardized university-wide, scalable elearning tool
•Maintained centrally•Seamless back office integration•Enterprise wide authentication
•Distributed support •Scaleable technical support•Clearly defined user education•Accessible pedagogical support
•Leverage existing resources•Utilize existing centers of expertise
•Create a cross-division project management team•Develop a systematic communications plan
leveraging existing resources
© 2002 The Trustees of Indiana University
Tactical
•Technical Support•User Education and Pedagogical Support•Systematic user communication (good ol’ PR)
leveraging existing resources
Creating and implementing a plan that works. The art of “perfect” execution.
© 2002 The Trustees of Indiana University
Tactical-Scalable Technical Support
Designing Scalable Support (a 3 tier approach)
•Tier 1 - Looking at existing resources•Resolves 95% of all Oncourse issues•Knowledge base utilization•Trouble shooting script•Enterprise wide ticket and tracking system•Funding centers of expertise
leveraging existing resources
© 2002 The Trustees of Indiana University
Tactical-Scalable Technical Supportleveraging existing resources
Redefining the model - Recognizing a need
•Tier 2 - Support administrator - Support Flow diagram•Multiple systems integration•Multiple campus needs•Helping foster change in current processes•Cleansing of institutional data•KB advising (help and documentation)
Quick uncompromised access to the source
•Tier 3 - Application level support•Development team•DBA, SSA
© 2002 The Trustees of Indiana University
Tactical-User and Pedagogy Support
•User Education and Pedagogical Support•User Education
•Faculty•Do it yourself•Group education•Boutique style
•Student•Do it yourself•Group Education
leveraging existing resources
© 2002 The Trustees of Indiana University
Tactical-User and Pedagogy Support
•Pedagogical Support•Teaching and Learning Centers
•Boutique Style•Brown Bags/ Panel Sessions•elearning communities •Production shop (coming soon)
leveraging existing resources
© 2002 The Trustees of Indiana University
Tactical - Communication
•Developing a systematic internal marketing plan•Creating brand identity•Creation of communication tools
•Coffee cups, shirts, buttons•Oncourse “one-stop support card”•Frequent news updates•Oncourse promotional brochure
•Faculty success stories•Faculty engagement
•Focus groups•Online suggestions•Online steering committee•Create community around application
leveraging existing resources
© 2002 The Trustees of Indiana University
The Future
•Just-in-time development•Continued development of IMS
•Internet calendaring and scheduling •Content packaging specification
•Continued evaluation of CMS market•Integration of other University resources
•Bookstore•Photo ID•One Start Portal•Institutional Faculty survey
leveraging existing resources
© 2002 The Trustees of Indiana University
• Jay Fern– [email protected]
• Rob Lowden– [email protected]
Contacts and Resources
Oncourse Usage Statisticshttp://portfolio.iu.edu/jfern/stats/ocstats.htm
Oncourse support flow diagramhttp://portfolio.iu.edu/rlowden/supportmdl_frame.htm
Indiana University IT Strategic Planning Reporthttp://www.indiana.edu/~ovpit/strategic/
Indiana University Accomplishments Reporthttp://www.indiana.edu/~uits/cpo/accomplish/
© 2002 The Trustees of Indiana University
Conclusion
Q & A