Chapter 2a Performance measures Manage by facts. Performance measures One of core values in MBNQA is manage by facts – not gut feelings Effective management.
© 2007 Wiley1 Chapter 5 – Total Quality Management Operations Management by R. Dan Reid & Nada R. Sanders 3 rd Edition © Wiley 2007.
© 2005 Wiley1 Total Quality Management. © 2005 Wiley2 What is TQM? Meeting quality expectations as defined by the customer Integrated organizational effort.
Quality Cost Quality Cost- those cost associate with the non achievement of product or service quality. Types Prevention Cost –Planning, Document, Control,
June 2012
Chapter 2a Performance measures
1 Total Quality Management. 2 What is TQM? Meeting quality expectations as defined by the customer Integrated organizational effort designed to improve.
EI 1 PokaYoke
