ITIL
Sample Process Guide - Problem Management
Itil
Change Management ITIL
ITIL Foundation v3 - Testking v5 With 201 Questoes
Simulado para Exame ITIL Foundation V3
Agile and Lean support and maintenance of IT Services and Information systems
CHAPTER 6: SOLVING AND PREVENTING INCIDENTS AND PROBLEMS A Guide to Customer Service Skills for the Service Desk Professional Third Edition.
Tivoli Service Request Manager Presented by: Bakker Shamel.
Service-now.com Incident and Problem Management. Incident - Definition and Objectives An unplanned interruption to an IT Service or a reduction in the.
Problem Managment Yields Service Improvementv2
ACM Tech Talk - Signature based Problem Solving
