Voxeo Summit Day 2 - The science of customer obsession
Chapter 6
Co-Delivery
“A new customer experience measurement model – a meta analytical review of findings over the period 2002 to 2009,” adré schreuder, consulta research, south africa
Conquer the Interwebs: The Three Pillars of Web Analytics
2013 Taiwan Business Climate Survey Jan 17 2013
Plan de marketing digital: Objetivos
Measuring The Impact Of Social Networking
Customer Gauge Toolkit - NPS Management 101
Building the Customer Centric Financial Services Enterprise - A Steria white paper
Lead Generation Campaigns:The Good, The Bad and The Ugly
Customer Experience Principles V2
