Management of Quality McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.
Chapter 9 Management of Quality. Chapter 9: Learning Objectives You should be able to: Define the term quality as it relates to products and as it.
1 MANAGEMENT OF QUALITY Chapter 9 MIS 373: Basic Operations Management Additional content from L. Beril Toktay and Jeff Heyl.
