Demonstrating Our Value: Practical Approaches to Effective Library Assessment Steve Hiller Director, Assessment and Planning University of Washington Libraries.
LibQUAL+ ® & Beyond: Applying Your Survey Results & Other Performance Measures in Library Practice LibQUAL+® Canada Workshop October 24-25, 2007 Ottawa,
Demonstrating Library Value: Practical Approaches to Effective and Sustainable Library Assessment Steve Hiller Director, Assessment and Planning University.
September 27, 2011
