Chapter – 4 New Service Development 4 Service Management (5e) Operations, Strategy, Information Technology By Fitzsimmons and Fitzsimmons.
Chapter – 9 Service Facility Location 9 Service Management (5e) Operations, Strategy, Information Technology By Fitzsimmons and Fitzsimmons.
Chapter – 3 Service Strategy 3 Service Management (5e) Operations, Strategy, Information Technology By Fitzsimmons and Fitzsimmons.
Chapter – 7 The Service Encounter 7 Service Management (5e) Operations, Strategy, Information Technology By Fitzsimmons and Fitzsimmons.
Chapter – 5 Technology in Services 5 Service Management (5e) Operations, Strategy, Information Technology By Fitzsimmons and Fitzsimmons.
American Life in the Roaring Twenties American Pageant Chapter 31 American Pageant Chapter 31.
