Unleash Contact Center Operational Excellence with Continuous Workforce Optimization
Knowledge Management Best Practices within Service Management
Customer Experience On-Demand Webinar Series - Proactive Contact: The Mobile Consumer – Easier to Reach, Harder to Engage
Epic chat
DDMA Data Quality Award 2010 - Presentatie Mark Humphries - Essent Belgium
Mendix world 2014
Knowledge is the new Black
Template corporate 2015 operations
Console Power Productive Agents and Happy Customers
Leveraging Big Data at CED
2015 Inspire Tour: Compete with best in class with customer experience
