Don't Forget to Smile: Utilizing Soft Skills within the Virtual Reference Transaction
Negotiating instruction in the chat environment
Virtual Reference And Information Behaviors Of Researchers
Gs Os El Os For Ilp 10 30 09
Second Life With Davis 2.0 Reference
Let’s Chat: Using Data to Champion Virtual Reference Services Gardner & Bahavar 2008Page 1 of 27 pages Let’s Chat: Using Data to Champion Virtual Reference.
Instant Messaging what’s so gr8 about it? Cybertour | March 18 | Cindi Trainor.
13th Off-Campus Library Services Conference, April 2008 Visual Tutorials for Point-of-Need Instruction in Online Courses Debra Kimok and Holly Heller-Ross.
Informing Reference Services @ Columbia University Libraries Using Today’s Numbers to Plan Tomorrow’s Services RUSA Program, ALA Annual Conference 4:00PM,
