Quality Inquiry: User Perspectives on Virtual Reference Practice Marie L. Radford, Ph.D., Associate Professor Rutgers, The State University of New Jersey.
March 14, 2009 ACRL Conference Seattle, WA I would sort of appreciate a little more understanding: Engaging Net Gen Students in Virtual Reference Marie.
June 22-25, 2009 i3 Conference Aberdeen, Scotland Convenience, Connections, Correctness, and Choice: Critical Components of Virtual Reference Service Quality.
LIB130 Locating News Resources LINGNAN UNIVERSITY LIBRARY Feb 2014 The PowerPoint can be downloaded at: .
WXGB 6303_Methodology and literature review presentation
R U There? Looking for those Teaching Moments in Chat Transcripts Frances Devlin, John Stratton and Lea Currie University of Kansas ALA Annual Conference.
LIB310 USING DATASTREAM Lingnan University Library Feb 2013 TERENCE CHEUNG – REFERENCE LIBRARIAN .
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Pascal Lupien Lorna Rourke Academic Liaison Librarians University of Guelph, Ontario, Canada
1 Out of the Question!... How We Are Using Our Students’ Virtual Reference Questions to Add a Personal Touch to a Virtual World Pascal Lupien Lorna Rourke.
Seeking Synchronicity: Viewpoints of VRS Users, Librarians, and Non-Users on Live Chat Reference Marie L. Radford, Ph.D. Associate Professor Rutgers, The.
Motivations and uses: Evaluating virtual reference service