Making Your Call Center the Heart of Your Strategy
September 2013 HDI CSI Service Presentation
How amdocs validates its ideas - Agile Israel 2014
Individual Training Grants (ITG) Case Conference Model: Getting the Right Skills for the Right Jobseekers May 19, 2009.
MIGRANT SEASONAL FARMWORKER (MSFW) SERVICES An equal opportunity employer/program. Auxiliary aids and services are available.
Empirical Analysis of a Telephone Call Center Anat Sakov Joint work with Avishai Mandelbaum, Sergey Zeltyn, Larry Brown, Linda Zhao and Heipeng Shen Statistics.
Choices for Middle School Students Cynthia Gaub North Middle School Everett School District.
Call center
Project Report on Call Centre BMS
Aksin et al. - The Modern Call Center - A Multi‐Disciplinary Perspective on Operations Management Research
Case Study: How NASCO Lowered Costs and Shortened the Development Cycle with BIRT
