Case Study: How NASCO Lowered Costs and Shortened the Development Cycle with BIRT

Actuate & BIRT Customer Days

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Actuate Corporation © 2009

1Actuate Corporation © 2007

How NASCO Lowered Costs andShortened the Development Cycle

To Realize Significant ROI

Jennifer HollandBusiness Systems Manager

Click to edit Master title style

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NASCO provides information technology solutions designed to ensure that Plan members' insurance claims are paid accurately and efficiently.

• Formed over 20 years ago through partnership among several

Blue Cross® and Blue Shield® plans

• Processed over 1 billion claims

• Unsurpassed in market for reliability, scalability and

operational performance

About NASCO


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Limited flexibility to meet customer needs with MembersEdge(HP benefits administration software)

• Delivered limited, text-based reports

• Need timely and cost-effective way to get reports (18 months

from HP)

• Plans have no ability to customize reports without impacting users of base reports

• Plans can not tailor reports for specific groups or departments

High costs and lost revenue

• Paid HP significant amount to develop reports

• Changing reports costly and involves long release cycle

NASCO Faces Productivity and Cost Challenges Prior to Actuate


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Before Actuate: Text Reports

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Reporting requirements include

• Offer web-oriented solution

• Integrate into existing MembersEdge solution

• Deliver user-friendly, visual reports

• Provide single source of truth

Why Actuate?

• More cost-effective than Cognos

• Able to start small and grow functionality

• Proven scalability

• Offer flexible, fast report development

Platform Selection Criteria


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Actuate at NASCO

BIRT 2.2.2

iServer and iPortal v9

Info Object Designer v9

Version #

100 users, growing to 450

Call center managers, billing managers and financial analysts

Users

4 reports with 40 in development# Reports

DB2 Data Warehouse w/ Billing and Membership DataData Source

Performance ManagementApplications


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Actuate: PDF Reports

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Actuate: Graphical Reports


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Actuate: Ad-Hoc Reports

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Actuate: iPortal Screenshot


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NASCO Results: Reduce Costs and Enhance Product Offering

Reduce Costs

• Lower development costs by approximately half

• Reduce IT costs by consolidating solution on single server

Enhance Product Offering and Revenue Opportunity

• Expand premium billing business with large customer

• Grow business by offering scalable solution


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NASCO Results: Reduce Costs and Enhance Product Offering

Improve Customer Satisfaction

• Reduce time to deliver new report from 18 months to less than

6 months (with Actuate)

• Deliver interactive reports that empower BCBS users with

more information on demand

• Enhance NASCO’s ability to deliver timely enhancement

requests

Case Study: How NASCO Lowered Costs and Shortened the Development Cycle with BIRT

Technology

Transcript of Case Study: How NASCO Lowered Costs and Shortened the Development Cycle with BIRT