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Audience The main target candidate for this course includes, but is not restricted to: » Chief information officers (CIOs), Chief technology officers (CTOs) and Managers…
The Official Introduction to the ITIL Service Lifecycle London: TSO 7238-TSO-ITIL-13 28807 14:01 Page i Published by TSO The Stationery Office and available from: Online…
1. CSCNORTH AMERICANPUBLIC SECTOR Introduction to ITIL for Project Managers May Chantilly Luncheon Linda Budiman, PMP ITILv2 & ITILv3 Process Architect ITIL Service Manager,…
1. Chapter 1 : An Introduction To Service Management (ITIL) 2. The Service Lifecycle 3. Service Strategy : Goal & ConsiderationsGoal – Provide organizations the ability…
1. Prepared by Kadimil 2. ITIL v3 Certification Scheme Overview Terminology ITIL Lifecycle phases Service Strategy Service Design Service Transition Service Operation Continual…
Prepared by Kadimil ITIL v3 Certification Scheme Overview Terminology ITIL Lifecycle phases Service Strategy Service Design Service Transition Service Operation Continual…
sample examination exam ITIL Foundation code ITILF.EN number of pages 34 EXIN Kantoor Janssoenborch, Hoog Catharijne Godebaldkwartier 365, 3511 DT Utrecht P.O. Box 19147,…
Slide 1 ITIL Introduction Linpei Zhang April, 2006 Slide 2 What’s ITIL? ITIL (Information Technology Infrastructure Library) is a framework of best practices approaches…
ISO/IEC 20000 Mark Sherry Partner 1 Stroma, Inc. Introduction Mark SherryMark Sherry • IT Service Management Consultant • ITIL Service Manager• ITIL Service Manager …
PowerPoint Presentation ITIL V3 FOUNDATIONS COURSE INTRODUCTION ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without…
ITIL V3 – Module A Introduction and Overview © Tech Mahindra Limited 2008 Tech Mahindra Limited confidential Agenda Let‟s Sign SLA, Course Format What is Service?…
1. Key Terms and Concepts 2. ITIL v3 Foundations This set of presentations explains the terms, methods,processes, functions and scope of the Service Management Lifecycle…
Slide 1 Introduction to ITIL 1 Learning Objectives Understand the growing need for better project management, especially for information technology projects. Explain what…
The Official Introduction to the ITIL Service Lifecycle London: TSO 7238-TSO-ITIL-13 28807 14:01 Page i Published by TSO The Stationery Office and available from: Online…
ITIL v3 – The Evolution of Best Practice David Cannon ITSM Practice Principal © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject…
The official introduction to the ITIL service lifecycle
The official introduction to the ITIL service lifecycle
London: TSO Published by TSO (The Stationery Office) and available from: Online www.tsoshop.co.uk Mail,Telephone, Fax & E-mail TSO PO Box 29, Norwich NR3 1GN Telephone
Introduction to ITIL V3 October 22nd 2013 Ron Young – Sr. Infrastructure Strategist Slide 2 Introduction to ITIL V3 Tonight’s Objectives - Provide a High level overview…
HP IT-Symposium 2006 wwwdecusde 1 Copyright © 2006 VMware Inc All rights reserved Virtual Infrastructure Implementation of High Availability and Business Continuation Solutions…