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8/8/2019 ITIL - Session 02 - ITIL Introduction 1/26Serves IT ProfessionalsServes IT ProfessionalsIT Management Development Center (IT-MDC)Sesi 2- ITIL(Information Technology…
The official introduction to the ITIL service lifecycle
The official introduction to the ITIL service lifecycle
1. ITIL Introduction Linpei Zhang April, 2006 2. What’s ITIL? ITIL (Information Technology Infrastructure Library) is a framework of best practices approaches intended…
1. Introduction to IT Systems Management - Mukul bhalla 2. Agenda Organization and Policies IT Customer Relationship Mgmt IT Service Management Overview of ITIL Processes…
ITIL Introduction Mahdi Faghihi Contents: ITIL Definition ITIL Benefits What about v3? Key Concepts Service Management & Delivery The Service Lifecycle The Five Stages…
PowerPoint Presentation
© 2007 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice Demystifying ITIL Part 1: ITIL Introduction and Overview…
The official introduction to the ITIL service lifecycle
The official introduction to the ITIL service lifecycle
1. Passer à la première page Introduction to ITIL A guide to learn ITIL 1 Guintech Informatique Tana Guindeba Jr Engineer April 2014 2. Passer à la première page ITIL…
1. Note: This is not ITIL Foundationstraining, but just an introduction Planning ITIL Processes & Lifecycles • StrategyOverview of ITIL • Design • Transition •…
1. Introduction to ITIL INFORMATION SYSTEMS BUILDING | FEBRUARY 13, 2009 2. What do we (as IT professionals) do? http://www.flickr.com/photos/26667277@N00/40481287 3. Do…
1. Passer à la première page Introduction à ITIL Un guide d'initiation à ITIL 1 Guintech Informatique Tana Guindeba Ingénieur jr Mars 2014 2. Passer à la première…
Information Technology Infrastructure Library Version 3.0 Introduction to ITIL Introduction to ITIL Service Management A set of specialized organizational capabilities for…
8/4/2019 ITIL Part1 Introduction 1/33C O N N E C T I N G B U S I N E S S & T E C H N O L O G YIT Infrastructure Library (ITIL)IT Infrastructure Library (ITIL)Part 1 -…
7/25/2019 ITIL Introduction Presentation 1/4601/19/16 Page 1MTR CorporationIntroduction toITIL ConceptChange Management andConfguration Management7/25/2019 ITIL Introduction…
1. ITIL Introduction By www.iitsw.com 2. ITIL Introduction ITIL = IT Infrastructure Library History Emerged in 1980s upon British Government initiative ITIL v2 in 2001 ITIL…
© The Official ITIL® Accreditor 2012 This document must not be reproduced without express permission from the Official ITIL Accreditor ITIL Qualification Scheme Brochure…
IT Governance: COBIT, ISO17799 & ITIL Introduction COBIT ITIL ISO17799 Others Introduction Effectiveness Efficiency External Stakeholders Internal Stakeholders IT Governance…