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1. MANAGING CUSTOMER EXPECTATIONS 2. Objectives• At the end of this training, you will be able to • Identify the elements of a good customer service encounter • Note…
A Practitioner’s Guide to Customer Engagement via Multi-Channel Journey Design How Customer Analytics Insights Enrich Customer Journey Design A Practitioner’s Guide to…
1. Use of IBM Portal & Collaboration Technologies by Healthcare Providers Client 3 December 2008 Curtis M Ryan – Worldwide Portal Industry Sales Leader 2. Why Do Portal…
Leaders are shifting to continuous customer engagement, increasing revenue, brand loyalty, and efficiency IBM Mobile Customer Engagement (Xtify) © 2014 IBM Corporation Timeless…
IBM Institute for Business Value The Customer-activated Enterprise Insights from the Global C-suite Study This report is IBMâs first study of the entire C-suite â and the…
1 IBM & Salesforce Customer Experience Platform 2 Agenda 1 Introductions 2 Our Proposition 3 Our Phase 1 Solution 4 Our Phase 1 Use Cases 5 Our Demo 3 Ken Bolin Wanda…
Many banks analyze just a fraction of the data available about their customers. This method limits their ability to market to their customers as individualsâgiving them…
1. Transforming customer engagement Moments matter. 2. A hyper-connected, everyone-to-everyone (E2E) economy is emerging where understanding customer context is crucial OEM…
CUSTOMER INTIMACY CUSTOMER INTIMACY IBM SPSS MODEL Introduction â What is Customer Intimacy? Customer intimacy â an innovative strategy for helping organizations Increases…
IBM Brand Template Sven Sommer 08.12.2014 Mail Reimagined for a New Way to Work © 2014 IBM Corporation © 2014 IBM Corporation ‹#› Productivity is a top focus of global…
Rapid Slack Bot Development Using Agile PracticesAgenda 2 What is zPET? 4 Z Platform Evaluation Test (zPET) is IBM Z's truest internal customer environment zPET runs
The Customer-activated Enterprise Insights from the Global C-suite Study This report is IBM’s first study of the entire C-suite — and the 17th in the ongoing
IBM New Cloud Solutions 2015/2016 IBM Cloud Solutions 2015/2016 Agenda PRODUCTS; AMM - IBM Cloud AMM - Migration Service ICIA - IBM Cloud Infrastructure for Analytics (Big…
Istio customer deck (PPT)MICROSERVICES Decomposing an application into single function modules which are independently deployed and operated Accelerate delivery by minimizing
Click to add text 2013 IBM CorporationManaging Uncertain Data at ScaleNikolay Marin 2013 3IBM CorporationManaging Uncertain Data at Scale2Managing Uncertain Data at Scale…
ibm.com/redbooks IBM PowerVM Virtualization Managing and Monitoring Sergio Guilherme Bueno Martin Capka Ingo Dimmer Tatum Farmer Rafael Folco Cesar Diniz Maciel KyoungHun…
SnÃmek 1 IBM Connections Managing Growth and Expansion What to do when you start growing Victor Toal ToalSystems Toronto, June 6-7 2016 What will we talk about today?…
IBM Institute for Business Value Customer satisfaction: Do you know the score? Now, more than ever, companies across industries are realising the importance of ‘putting…
MANAGING CUSTOMER RELATIONSHIPS 3 3 CHAPTER 1 MANAGING CUSTOMER RELATIONSHIPS RUTH N. BOLTON AND CRINA O. TARASI Abstract The customer relationship management (CRM) literature…
Managing Customer Expectations Presented by Tina Cambridge Points of Fact! Managing Customer Expectation • Industry leaders anticipate and beat customer expectations! •…