At WiConnect customer service sets us apartfrom the rest.
There are lots of people who can remedy technology issues,
but how many can be at your door in 1 hour guaranteed to get
the job done? We can. Reliability and customer dedication are
the foundations of our business.
Our Trusted Suppliers and Partners
About UsWiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s
With so many IT outsourcing solutions to choose from in Canada it’s hard to tell the good from the great. Our experienced
and knowledgeable staff have been working with technology for over 10 years and we’ve pretty much seen it all. We know
what small to medium sized business technology needs are, enabling us to keep your technology and your business
running smoothly.
24 hour service at 1 hour notice.
We can supply hardware at great rates.
Flexible customized maintenance plans
Not only do we create an effective strategy to keep your
technology in ship shape, we’ll also show you how to get into
the Clouds with the latest in of�ce productivity and communica-
tion software at very cost effective plans.
If technology isn’t your thing that’s ok, we won’t �ll your head
with a lot of techno babble. Instead, we will speak in a language
you can understand and answer all your questions.
Easy to talk to.
We’ll also repair your hardware with same day service in most
cases and we’ll even give you a loaner so you can keep
working.
130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca
WI Support
We offer more than just IT outsourcing.
Your business is unique and so are your requirements. Here’s what sets us apart:
We offer the most �exible and customized preventative main-
tenance plan because we sit down with you and actively
discuss your business operations and come up with a plan
that’s tailor �tted just for you. Our wealth of experience on
Mac, PC and Blackberry servers can handle whatever
technology requirements you can toss at us.
24 hour service at 1 hour notice.
We stay up to date.
We back up your data.
If you haven’t done this recently then you de�nitely need to
contact us. We offer the best in online data backup through
Mozy and we take care of the scheduling and the monitoring. If
you need access to your data just go ahead and get it, no
special procedures required and we’re always there to help.
And if we see something isn’t right we’ll contact you right away.
We offer 24/7 service with a one hour guarantee on-site or
remote response. We know that some business �nish at 5pm
and others at 5am, so we customize our service agreement to
the rhythm of your business.
We’re there when you need us.
Many businesses don’t know the passwords to their own
servers or are unaware of potential security threats. Relax;
WiConnect monitors your system remotely. If we see an issue
we’ll take care of it and we’ll let you know via an email report.
Take a look at our Maintenance Plans, Pay per Use Tiers and Pre-Paid Packages.
130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca
WiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s
WI Backup
If it’s worth keeping, it’s worth backing up
It doesn’t matter what size your company is or how much data you have. In today’s marketplace information is the
lifeblood of your company and you should keep it safe. We don’t think we need to tell people why it’s important to
back-up their data, but we do think you should know that many businesses don’t do it. And that’s not good. In fact
ask yourself right now if you know what your company’s data backup plan is.
On-Site Back Up services Off-Site Back Up services
Our online data backup service lets you transfer and back up
your important �les to our secure online server via a high-
speed internet connection. Use your password to access your
�les from anywhere. Share large �les easily, without clogging
up e-mail accounts. Files are stored off site, so your data is
protected from theft, �re, �ood, or other natural disaster. If
requested, WiConnect backup specialists can also visit your
site and back up your data on DVD or external HD. We’ll also
help restore the data back on your system as well.
WiConnect offers off-site storage services through Mozy (an
EMC Company) who we believe are the most knowledgeable
and trusted online backup service around. In fact we use
Mozy for our own data backup and we’re an accredited
certi�ed Mozy af�liate in Canada. You always have easy
access to your data at Mozy without dif�cult procedures to
get it back. You’ll be able to access your data 24/7 and moni-
tor the health of your backups from the convenience of a
single web-based admin console.
Not sure what method to use, we can help you with that. Give us a call and we’ll find out
about your back up needs and recommend the most effective solution.
130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca
WiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s
WI VoIP
Harness the power of the Internet into yourphones and save on costs.
This is a fancy way of saying “phone calls over the Internet”
Some people call it “Internet phone”. It works the same way
your DSL line uses traditional phone lines for high speed
Internet connections.
VoIP phones take advantage of the same technology. By
combining telephony and the Internet together, you can
make your phones do some pretty neat stuff. Like have your
voice mail delivered to your inbox in the form of an email, or
dial out using your CRM or Enterprise software.
VoIP stands for Voice over Internet Protocol...VoIP phones have a plethora of features available from
onscreen menus. You can even use your VOIP system to
unlock the of�ce’s front door.
We offer both a hosted solution and a server solution so
businesses of all sizes can take advantage of the savings.
WiConnect makes it easy for you: we’ll even come in and train
your staff on how to use your new phones so you can get
going right away.
So let’s talk. Call us and we’ll fill you in on WiConnect’s VoIP features, services, and ofcourse cost savings.
130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca
WiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s
WI Cloud
Do you want your business to beenterprise level productive?
Cloud computing simply means that you are using the Internet
to serve up your software applications and store your data.
Wherever you have an Internet connection, you’ve got your
whole of�ce with you. Work from home, the neighborhood cafe
or your client’s of�ce. Eliminate the capital expense of costly
servers and software and enjoy the same level of enterprise
level productivity.
What is cloud computing?If you run a business, you already know the cost of productivity
and communication software can be pretty high. Add to that
the cost of an of�ce server and now you’ve got an enterprise
sized price tag. With cloud computing those costs are virtually
eliminated as your of�ce applications such as mail, calendar,
presentation software and more can be accessed through a
web browser, no server needed. Your data is also collected and
saved in the cloud too so you don’t have to keep massive
amounts of data on your computer.
What’s the benefit?
Call us today and let us show you how much money you can save by using Google apps.
130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca
WiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s
Then stop dreaming about it and get your head into the clouds.
Maintenance Plan
“You take your car in for regular maintenance - what about your IT infrastructure?”
Our maintenance plan is a practical and integral technical support for your servers, network and workstations.
Whether you’re an organization of over one hundred or a one room office, we are your dedicated IT department.
Our qualified IT professionals and support staff are dedicated to keeping your technology running at peak performance.
A WiConnect Preventative Maintenance Plan gives you
more than worry-free technical solutions. It gives you
peace of mind, allowing you to get on with your business
without the anxiety of a failed network or printer when you
need it most. Preventative maintenance services are vital
to the life cycle of your hardware. Get the most value from
your technology investment by maintaining your assets
and stop the cycle of break-replace.
Your computer is performing trillions of calculations every
second using hundreds of parts and wires, and is under
regular attack by processing needs, unwanted viruses,
and spyware.At WiConnect we like to say “It’s never if you
have technical issues, it’s when.” Want more reasons why
every small business needs regular and proactive server
and workstation maintenance and optimization? Take a
look at what we’re already doing for our clients.
Available 24/7/365 for emergencies: 1 hour turnaround time
Preventative computer care
Continuous server and backup monitoring
Online access to all network and support information, including comprehensive maintenance checklist and documentation
Hardware servicing with usually same day service andloaners to keep you going
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Why do you need a maintenance plan?
Review and management of Firewall, virus and spyware protection needs on a monthly basis
Resolve network issues that occur through daily use of servers and workstations Prevent storage issues & data loss through management of hard drive resources
Apply critical software security updates at least oncea month.
Monitor regular scheduled data backup
130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca
WiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s
Pre Paid Support
Don’t have a maintenance planwith us? We can still help.
The pre-paid support is primarily developed and catered for small to medium sized businesses and can be purchased
at any time. One of the benefits of purchasing pre-paid support is the discounted rates. The pre-paid support can be then
used based on an as needed basis.
The Pre-paid support packages is great for those companies that don’t
need heavy IT management oversight but would rather have a company
that will be there when they need help. This way you will have control of
the level of IT needed and at the same time maintain a cost effective IT
budget through our discounted rates.
Call us today at 416 548-5999 for moreinformation we can also customize yourown pre-paid package.
130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca
WiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s
Pay Per Solutions
Regular Hours, Monday to Friday from 9am-6pm
Regular Hours, Monday to Friday from 9am-6pm
Add-ons $70.00 (assuming technician is already on site for a service)Emergency after Hours and Weekends $199
Generic 1 - 1.5 hour labor
Virus removal
Spyware removal
Data backup (up to 20 GB)
Device Setup (i.e. iPad, Blackberry, iTunes, appletv, printer, fax...)
TIER1 150.00 Desktop/Laptop Support$
Software install
Software updates
Hardware upgrade
Wireless network setup/troubleshooting
Add-ons $90.00 (assuming technician is already on site for a service)Emergency after Hours and Weekends $250
Server troubleshooting (exchange, �le sharing, BES troubleshooting)
Advanced network troubleshooting (vpn, router con�g)
Email/Blackberry Setup and con�g (outlook setup, archiving, backup, restore...)
Data cabling troubleshooting (toning wires, running cables, �xing jacks...)
Windows con�guration or installation (include 5 GB backup/transfer)
Add-ons $90.00 (assuming technician is already on site for a service)
TIER2 200.00 Server Related
Audio / Video
$
TV Install $250.00 with concealed Wiring Setup and Con�guration of Ampli�er
with Video Equipment $150.00 (up to 4 devices)
Harmony Remote Setup $120.00
Gaming Console Setup $120.00
WiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s
130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca
Talk To Us
Of�ce
416.548.5999
24/7 Support
416.943.9434
Fax
416.548.8604
Vancouver
604.630.9906
Web
www.wiconnect.ca
General Questions or Comments:
Email: [email protected]
Marketing & Sales Department:
Email: [email protected]
Billing/Customer Service Department:
Email: [email protected]
Open a helpdesk ticket at:
wiconnect.ca/support
Email: [email protected]
130 Adelaide Street West,
30th Floor Toronto, ON
M5H 3P5
Remote Assistance Head Of�ce
Go to https://www.skyfex.com
to link online to help answer
your questions faster.
130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca
WiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s
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