WiConnect Technology Support

At WiConnect customer service sets us apartfrom the rest.

There are lots of people who can remedy technology issues,

but how many can be at your door in 1 hour guaranteed to get

the job done? We can. Reliability and customer dedication are

the foundations of our business.

Our Trusted Suppliers and Partners

About UsWiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s

With so many IT outsourcing solutions to choose from in Canada it’s hard to tell the good from the great. Our experienced

and knowledgeable staff have been working with technology for over 10 years and we’ve pretty much seen it all. We know

what small to medium sized business technology needs are, enabling us to keep your technology and your business

running smoothly.

24 hour service at 1 hour notice.

We can supply hardware at great rates.

Flexible customized maintenance plans

Not only do we create an effective strategy to keep your

technology in ship shape, we’ll also show you how to get into

the Clouds with the latest in of�ce productivity and communica-

tion software at very cost effective plans.

If technology isn’t your thing that’s ok, we won’t �ll your head

with a lot of techno babble. Instead, we will speak in a language

you can understand and answer all your questions.

Easy to talk to.

We’ll also repair your hardware with same day service in most

cases and we’ll even give you a loaner so you can keep

working.

130 Adelaide St. West, 30th Floor, Toronto, ON, M5H 3P5 | Tel 416.548.5999 Fax 416.548.8604 24hr 416.943.9434 | www.WiConnect.ca

WI Support

We offer more than just IT outsourcing.

Your business is unique and so are your requirements. Here’s what sets us apart:

We offer the most �exible and customized preventative main-

tenance plan because we sit down with you and actively

discuss your business operations and come up with a plan

that’s tailor �tted just for you. Our wealth of experience on

Mac, PC and Blackberry servers can handle whatever

technology requirements you can toss at us.

24 hour service at 1 hour notice.

We stay up to date.

We back up your data.

If you haven’t done this recently then you de�nitely need to

contact us. We offer the best in online data backup through

Mozy and we take care of the scheduling and the monitoring. If

you need access to your data just go ahead and get it, no

special procedures required and we’re always there to help.

And if we see something isn’t right we’ll contact you right away.

We offer 24/7 service with a one hour guarantee on-site or

remote response. We know that some business �nish at 5pm

and others at 5am, so we customize our service agreement to

the rhythm of your business.

We’re there when you need us.

Many businesses don’t know the passwords to their own

servers or are unaware of potential security threats. Relax;

WiConnect monitors your system remotely. If we see an issue

we’ll take care of it and we’ll let you know via an email report.

Take a look at our Maintenance Plans, Pay per Use Tiers and Pre-Paid Packages.


WiCONNECTt e c h n o l o g y s u p p o r t & s o l u t i o n s

WI Backup

If it’s worth keeping, it’s worth backing up

It doesn’t matter what size your company is or how much data you have. In today’s marketplace information is the

lifeblood of your company and you should keep it safe. We don’t think we need to tell people why it’s important to

back-up their data, but we do think you should know that many businesses don’t do it. And that’s not good. In fact

ask yourself right now if you know what your company’s data backup plan is.

On-Site Back Up services Off-Site Back Up services

Our online data backup service lets you transfer and back up

your important �les to our secure online server via a high-

speed internet connection. Use your password to access your

�les from anywhere. Share large �les easily, without clogging

up e-mail accounts. Files are stored off site, so your data is

protected from theft, �re, �ood, or other natural disaster. If

requested, WiConnect backup specialists can also visit your

site and back up your data on DVD or external HD. We’ll also

help restore the data back on your system as well.

WiConnect offers off-site storage services through Mozy (an

EMC Company) who we believe are the most knowledgeable

and trusted online backup service around. In fact we use

Mozy for our own data backup and we’re an accredited

certi�ed Mozy af�liate in Canada. You always have easy

access to your data at Mozy without dif�cult procedures to

get it back. You’ll be able to access your data 24/7 and moni-

tor the health of your backups from the convenience of a

single web-based admin console.

Not sure what method to use, we can help you with that. Give us a call and we’ll find out

about your back up needs and recommend the most effective solution.



WI VoIP

Harness the power of the Internet into yourphones and save on costs.

This is a fancy way of saying “phone calls over the Internet”

Some people call it “Internet phone”. It works the same way

your DSL line uses traditional phone lines for high speed

Internet connections.

VoIP phones take advantage of the same technology. By

combining telephony and the Internet together, you can

make your phones do some pretty neat stuff. Like have your

voice mail delivered to your inbox in the form of an email, or

dial out using your CRM or Enterprise software.

VoIP stands for Voice over Internet Protocol...VoIP phones have a plethora of features available from

onscreen menus. You can even use your VOIP system to

unlock the of�ce’s front door.

We offer both a hosted solution and a server solution so

businesses of all sizes can take advantage of the savings.

WiConnect makes it easy for you: we’ll even come in and train

your staff on how to use your new phones so you can get

going right away.

So let’s talk. Call us and we’ll fill you in on WiConnect’s VoIP features, services, and ofcourse cost savings.



WI Cloud

Do you want your business to beenterprise level productive?

Cloud computing simply means that you are using the Internet

to serve up your software applications and store your data.

Wherever you have an Internet connection, you’ve got your

whole of�ce with you. Work from home, the neighborhood cafe

or your client’s of�ce. Eliminate the capital expense of costly

servers and software and enjoy the same level of enterprise

level productivity.

What is cloud computing?If you run a business, you already know the cost of productivity

and communication software can be pretty high. Add to that

the cost of an of�ce server and now you’ve got an enterprise

sized price tag. With cloud computing those costs are virtually

eliminated as your of�ce applications such as mail, calendar,

presentation software and more can be accessed through a

web browser, no server needed. Your data is also collected and

saved in the cloud too so you don’t have to keep massive

amounts of data on your computer.

What’s the benefit?

Call us today and let us show you how much money you can save by using Google apps.



Then stop dreaming about it and get your head into the clouds.

Maintenance Plan

“You take your car in for regular maintenance - what about your IT infrastructure?”

Our maintenance plan is a practical and integral technical support for your servers, network and workstations.

Whether you’re an organization of over one hundred or a one room office, we are your dedicated IT department.

Our qualified IT professionals and support staff are dedicated to keeping your technology running at peak performance.

A WiConnect Preventative Maintenance Plan gives you

more than worry-free technical solutions. It gives you

peace of mind, allowing you to get on with your business

without the anxiety of a failed network or printer when you

need it most. Preventative maintenance services are vital

to the life cycle of your hardware. Get the most value from

your technology investment by maintaining your assets

and stop the cycle of break-replace.

Your computer is performing trillions of calculations every

second using hundreds of parts and wires, and is under

regular attack by processing needs, unwanted viruses,

and spyware.At WiConnect we like to say “It’s never if you

have technical issues, it’s when.” Want more reasons why

every small business needs regular and proactive server

and workstation maintenance and optimization? Take a

look at what we’re already doing for our clients.

Available 24/7/365 for emergencies: 1 hour turnaround time

Preventative computer care

Continuous server and backup monitoring

Online access to all network and support information, including comprehensive maintenance checklist and documentation

Hardware servicing with usually same day service andloaners to keep you going

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Why do you need a maintenance plan?

Review and management of Firewall, virus and spyware protection needs on a monthly basis

Resolve network issues that occur through daily use of servers and workstations Prevent storage issues & data loss through management of hard drive resources

Apply critical software security updates at least oncea month.

Monitor regular scheduled data backup



Pre Paid Support

Don’t have a maintenance planwith us? We can still help.

The pre-paid support is primarily developed and catered for small to medium sized businesses and can be purchased

at any time. One of the benefits of purchasing pre-paid support is the discounted rates. The pre-paid support can be then

used based on an as needed basis.

The Pre-paid support packages is great for those companies that don’t

need heavy IT management oversight but would rather have a company

that will be there when they need help. This way you will have control of

the level of IT needed and at the same time maintain a cost effective IT

budget through our discounted rates.

Call us today at 416 548-5999 for moreinformation we can also customize yourown pre-paid package.



Pay Per Solutions

Regular Hours, Monday to Friday from 9am-6pm

Regular Hours, Monday to Friday from 9am-6pm

Add-ons $70.00 (assuming technician is already on site for a service)Emergency after Hours and Weekends $199

Generic 1 - 1.5 hour labor

Virus removal

Spyware removal

Data backup (up to 20 GB)

Device Setup (i.e. iPad, Blackberry, iTunes, appletv, printer, fax...)

TIER1 150.00 Desktop/Laptop Support$

Software install

Software updates

Hardware upgrade

Wireless network setup/troubleshooting

Add-ons $90.00 (assuming technician is already on site for a service)Emergency after Hours and Weekends $250

Server troubleshooting (exchange, �le sharing, BES troubleshooting)

Advanced network troubleshooting (vpn, router con�g)

Email/Blackberry Setup and con�g (outlook setup, archiving, backup, restore...)

Data cabling troubleshooting (toning wires, running cables, �xing jacks...)

Windows con�guration or installation (include 5 GB backup/transfer)

Add-ons $90.00 (assuming technician is already on site for a service)

TIER2 200.00 Server Related

Audio / Video

$

TV Install $250.00 with concealed Wiring Setup and Con�guration of Ampli�er

with Video Equipment $150.00 (up to 4 devices)

Harmony Remote Setup $120.00

Gaming Console Setup $120.00



Talk To Us

Of�ce

416.548.5999

24/7 Support

416.943.9434

Fax

416.548.8604

Vancouver

604.630.9906

Web

www.wiconnect.ca

General Questions or Comments:

Email: [email protected]

Marketing & Sales Department:


Billing/Customer Service Department:


Open a helpdesk ticket at:

wiconnect.ca/support


130 Adelaide Street West,

30th Floor Toronto, ON

M5H 3P5

Remote Assistance Head Of�ce

Go to https://www.skyfex.com

to link online to help answer

your questions faster.



WiConnect Technology Support

Technology

Transcript of WiConnect Technology Support