Where are WE?
2
WE are networked, linked, connected.
What we prefer? networked or siloed?
THE WORLDHAS CHANGED.
THE MODERN STUDENT
UBIQUITOUS COLLABORATIONMODERN WORKPLACE
68
INFINITE DATA, APPS AND
DEVICES… FINITE TIME
PERSONALIZED INSIGHTMODERN WORKPLACE
PEOPLE CENTRIC COMPLIANCEMODERN WORKPLACE
POLICY TIP NOTIFICATION
End-user alert
POLICY TIP NOTIFICATION
Compliance Teamnotification
• You are in control of your data.
• You know what’s happening with your data.
• We provide strong security protection for your data.
• Your data won’t be used for advertising.
• We inform you about government access to data.
http://blogs.microsoft.com/on-the-issues/2015/02/16/microsoft-adopts-first-international-cloud-privacy-standard/
• OneDrive delivers unlimited cloud storage to Office 365 subscribers
• Mac OS beta client released: http://www.microsoft.com/en-us/download/details.aspx?id=45519
https://blog.onedrive.com/office-365-onedrive-unlimited-storage/
and Skype for Businessaka S4B, SfB or Skype4Business
? ?
Skype for Business
Benefits
Field service mobility
Improve productivity with enriched
collaboration tools (video, desktop
sharing, presence)
Better customer service with
immediate access to the right
information and experts
Improve employee satisfaction with
the ability to work across multiple
platforms (i.e., Windows, iOS,
Android)
A field service technician has no
instructions on what he needs to
repair, so he can click-to-call to the
office from his smartphone.
When at the site, he connects
with a colleague by video on his
phone to show improper wiring
installation and discuss possible
solutions.
Field Service Dispatcher
Expert
Because he is federated with
the customer, he can click-to-
call to inform the customer
that he is running late.
Benefits
Remote call center agents She relays the
information to the
customer and agrees to
make an adjustment.
Resolve customer issues faster
Improve customer satisfaction by
enabling customers to use their
choice (video, chat, or call) for contact
method
Reduce average call handling time
Reduce costs with better support for
teleworking
She initiates a desktop sharing
session with an available 2nd tier
billing specialist, who reviews the bill
and confirms that an error was made.
A call center agent who
works from home
receives a call from a
customer with a billing
question.
Customer Call Center Agent
Specialist
Benefits
Translation during customer service
Improve customer satisfaction for
customers around the world
Reduce costs for interpretation
services
Resolve customer issues faster
A customer initiated a chat session and was
routed to the technical specialist. The
customer’s English is poor, so he can type in
his native German and Skype translates into
English for the technical specialist.*
Interpreter or
Translation
A technical specialist for
the call center handles
many technical issues for a
network router.
Customer Call Center Agent
*IM translation in H1 of 2015. Multilingual voice translation and automated transcription in the future
Benefits
Assisted selling for Telco retail stores
Associates
Associates
Head Office
A retail sales associate’s
store recently began
selling a new tablet.
The customer also has a technical
question about the new device. The
associate and the manager use Skype
for Business presence to find an
available technical resource at the
head office who resolves the
customer’s question.
A customer asks her a
pricing question she
cannot answer. Because
her in-store managers are
busy, she uses Skype for
Business presence to
connect with an available
manager at another store.
Improve shopping experience by
quickly answering consumer
questions, and having the right
information at the right time
Bridge informational gap between
associates and consumers
Build and retain consumer loyalty
with differentiated shopping
experiences
Benefits Reduce time communicating
marketing ideas, improve sharing of
information
Reduce travel costs
Connected marketing teams
Agency
Marketing
3rd Party Experts
They use the Lync Room System
to connect with their agency in
London.
The team approves
the agency's plan.
Marketing teams meet via
video conference to
discuss campaign ideas.
Benefits Reduce time to market with faster
reviews and updates
Reduce travel costs
Improve product design quality with
more expert viewpoints
Manage product lifecycle efficiently
New product design After they select a design, they
invite a product manager to join
the conference to discuss
changes. The product manager
ensures that the new design
meets expectations.
Design
Engineering
Other teams*
*Production, Marketing, etc.
A design engineer connects via
video with the head of product
design. The engineer shares his
desktop to review recent design
changes.
Benefits
Responding to an RFP
Improve team collaboration across
global locations, reducing sales
response time
Improve proposal quality to support
revenue growth
IT Services
Sales
Account Manager
Engineering
A salesperson is organizing the
response to an RFP for a client
request for a MPLS VPN. She
arranges a web conference
with sales, engineering, and IT
services to review the RFP.
Later, as she is organizing the
responses, she can see presence
information directly in the
document, and uses IM to clarify
information with available team
members.
Benefits
Global announcements
Better, more frequent access to
consumers (and employees)
Enhanced transparency by sharing
information
Reduced travel, staff, and venue
costs; reduced environmental impact
An organization wants to publicly
announce a new product or
service. It schedules a virtual
auditorium-style meeting.
The marketing manager hosts the
meeting from headquarters, while
thousands of potential customers
around the world attend.
Attendees use any browser, on any
device, with no plug-in required.
Marketing Consumers
A casting director is looking for
talent for an upcoming TV series.
He reviews recorded videos from
several candidates to narrow his
options.
For the lead roles, the actors come into the
studio to do a screen test, which is recorded
via Skype for Business from a laptop or
tablet. The producer, who is not at the
screen test, can watch it at a later time.
For the supporting roles, the
actors conduct their screen test
remotely via video calls from
their homes using Skype.
Remote screen test and casting
Benefits Reduce time spent on screen tests
Make better casting decisions with
access to more talent options
Reduce cost of travel to studios
ActorsCasting
Directory
Benefits
Live interviews from almost anywhere
Improve programming quality
Increase home audience
engagement
Reduce cost to bring guests into the
studio
Participant
Content Director
Participant
Skype TX is an easy-to-use hardware and software
combination that allows high quality Skype video
calls from anywhere in the world to be seamlessly
integrated into any production - learn more
Benefits Faster on-location reporting
More robust reporting from multiple
sources, including citizen journalists
Better access to experts during
broadcasts without requiring them
to come to a studio
Remote contributors (citizen journalists)
A citizen journalist records
video about an earthquake in
his home city using just his
tablet. He often contributes
video to the local news station,
so he uses Skype to find an
available producer at the
station.
He submits the story to the
producer. The story is edited
for the evening news
broadcast and confirmed via
Skype interview with citizens.
During the evening news
broadcast, the anchor
interviews a staff reporter at
the earthquake site via video
call for an update.
Citizen Journalist
News Producer
News Anchor
Reporter
Benefits Faster decisions on revisions
Reduce risk of going over-budget on
costs related to time delays
Reduce risk of information being lost
with more secure conferencing
Save time and improve productivity
by enabling staffers to attend
meetings from anywhere
Virtual meetings (script reviews, storyboard, editorial, production)
A movie producer needs to
review script changes. She sets
up a meeting using video
conferencing with built-in
security capabilities.
Writers can attend from
their homes or the
studio. The director can
attend while on-location.
During the meeting, they have a
question on how a script change will
affect set design. They find a set
designer whose presence is "available,"
and she is brought into the meeting to
confirm set design changes.
Reviewer
Project Leader*
3rd Party Experts
*Producer, Ad Director, Editor, Director
Remote ad pitch preparation
Ad Director
Agency
3rd Party Experts
They use the Lync Room System
to connect with third party
sources such as artwork and
copy to prepare and rehearse
the pitch.
Ad agency representatives meet
via video calls to prepare for a
presentation of an ad pitch to a
client.
Benefits Improve ad pitch quality by
improving meeting preparation
Reduce travel costs
Benefits Faster approvals, time to publish
Provides a document record of
approval to meet compliance
requirements for publication (without
have a complex workflow)
Rapid collaborative content approval
A journalist just finished an article.
In order to be published in
tomorrow's paper, the article must
be approved in the next 30
minutes.
He searches on Skype for Business
for an available editor who can
review the story. He sends an IM
and attaches the story in the Skype
for Business chat.
The editor asks a clarifying
question which the journalist can
answer from his phone via IM on
Skype for Business Mobile. Then
the editor sends a message
approving the article.
Journalist Editor
Apps designed specifically
for touch-first use on
tablets and phones
Familiar, consistent experience
across phone, tablet, and
desktop
On-the-go document review,
creation, and collaboration
Document fidelity remains
priority
Seamless integration with
Office 365, OneDrive and
SharePoint
Similar look & feel of Office
on Windows
New & improved features
for easy collaboration
Groups help users collaborate
more effectively by providing a
shared inbox, calendar,
document library, site, and
Yammer feed
Public Groups enable users to
discover new information and
meet new people within their
organization
Membership for Groups is
integrated across Exchange,
SharePoint, and Yammer to
deliver a unified collaboration
experience
Collaborate on Office
documents in real time
Get started with file, sync and share
in the cloud quickly and easily
Securely store, sync, and share
work files from any device or
platform
Secure cloud based video
upload, storage and optimized
playback
Create, manage, and subscribe
to various channels
Capture, share, and discover
videos from any device
Discover new information tailored to
you from your network
Stay connected and informed on
topics that matter the most
A natural new way to navigate,
discover, and search across your
organization
Insights derived from each users behavior,
their relationships to content, topics and
one-another.
Smart connections between people,
content and conversations across
Office
An extensible intelligence fabric
that delivers a new era of
information experiences
Search and connectivity
to public and corporate
data all within Excel
Filter, shape, and merge
queries from multiple
data sources
People centric compliance
Access to Office 365
compliance controls and
customer dashboard for
compliance
Authenticated customer-specific
Customer Trust Center
View customer-relevant reports
– ISO, SOC Audit reports,
notifications about updates,
regulatory changes, etc.Improved Compliance Customer controls
expanding these technologies across
various services (Archiving, Auditing, Data
Loss Prevention, E-discovery)
Office 365 provides
built-in capabilities and
customer controls
Advanced encryption with
RMS helps to improve security
Greatly enhanced
security capabilities
New security features like
DLP Policy Tips
Security Risk Scenarios Risk Mitigation Technology
Rogue Admin RMS, BitLocker
Data Loss Prevention (DLP) DLP Policies
Stolen/Lost Laptop BitLocker
Stolen/Lost Mobile Device BitLocker, Mobile Device Management
Send encrypted email outside the
organizationOffice 365 Message Encryption
B2B S/MIME
Strengthening encryption to protect your
data; data encrypted at rest and in motion
Office 365 Messaging Encryption;
send secure, encrypted emails to
anyone!
S/MIME Encryption (Q1 CY
2014) Uses client side
encryption keys
Office 365 Success Center
Scenarios
Scenarios inspire people to work in new ways using Office 365,
along with related communication kits to support adoption.
Get Started
Methodology
A four-step approach to drive adoption supported by
downloadable templates and best practices.
Get Started
Communities
Featured adoption communities where you can learn from
your peers and adoption experts.
Get Started
Resources
Helpful resources to learn about other customer stories and
special offers to make it easier to get started.
Get Started
Thank you!
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