Where are WE?

2

WE are networked, linked, connected.

What we prefer? networked or siloed?

THE WORLDHAS CHANGED.

THE MODERN STUDENT

UBIQUITOUS COLLABORATIONMODERN WORKPLACE

68

INFINITE DATA, APPS AND

DEVICES… FINITE TIME

PERSONALIZED INSIGHTMODERN WORKPLACE

PEOPLE CENTRIC COMPLIANCEMODERN WORKPLACE

POLICY TIP NOTIFICATION

End-user alert

POLICY TIP NOTIFICATION

Compliance Teamnotification

• You are in control of your data.

• You know what’s happening with your data.

• We provide strong security protection for your data.

• Your data won’t be used for advertising.

• We inform you about government access to data.

http://blogs.microsoft.com/on-the-issues/2015/02/16/microsoft-adopts-first-international-cloud-privacy-standard/

• OneDrive delivers unlimited cloud storage to Office 365 subscribers

• Mac OS beta client released: http://www.microsoft.com/en-us/download/details.aspx?id=45519

https://blog.onedrive.com/office-365-onedrive-unlimited-storage/

and Skype for Businessaka S4B, SfB or Skype4Business

? ?

Skype for Business

Benefits

Field service mobility

Improve productivity with enriched

collaboration tools (video, desktop

sharing, presence)

Better customer service with

immediate access to the right

information and experts

Improve employee satisfaction with

the ability to work across multiple

platforms (i.e., Windows, iOS,

Android)

A field service technician has no

instructions on what he needs to

repair, so he can click-to-call to the

office from his smartphone.

When at the site, he connects

with a colleague by video on his

phone to show improper wiring

installation and discuss possible

solutions.

Field Service Dispatcher

Expert

Because he is federated with

the customer, he can click-to-

call to inform the customer

that he is running late.

Benefits

Remote call center agents She relays the

information to the

customer and agrees to

make an adjustment.

Resolve customer issues faster

Improve customer satisfaction by

enabling customers to use their

choice (video, chat, or call) for contact

method

Reduce average call handling time

Reduce costs with better support for

teleworking

She initiates a desktop sharing

session with an available 2nd tier

billing specialist, who reviews the bill

and confirms that an error was made.

A call center agent who

works from home

receives a call from a

customer with a billing

question.

Customer Call Center Agent

Specialist

Benefits

Translation during customer service

Improve customer satisfaction for

customers around the world

Reduce costs for interpretation

services

Resolve customer issues faster

A customer initiated a chat session and was

routed to the technical specialist. The

customer’s English is poor, so he can type in

his native German and Skype translates into

English for the technical specialist.*

Interpreter or

Translation

A technical specialist for

the call center handles

many technical issues for a

network router.

Customer Call Center Agent

*IM translation in H1 of 2015. Multilingual voice translation and automated transcription in the future

Benefits

Assisted selling for Telco retail stores

Associates

Associates

Head Office

A retail sales associate’s

store recently began

selling a new tablet.

The customer also has a technical

question about the new device. The

associate and the manager use Skype

for Business presence to find an

available technical resource at the

head office who resolves the

customer’s question.

A customer asks her a

pricing question she

cannot answer. Because

her in-store managers are

busy, she uses Skype for

Business presence to

connect with an available

manager at another store.

Improve shopping experience by

quickly answering consumer

questions, and having the right

information at the right time

Bridge informational gap between

associates and consumers

Build and retain consumer loyalty

with differentiated shopping

experiences

Benefits Reduce time communicating

marketing ideas, improve sharing of

information

Reduce travel costs

Connected marketing teams

Agency

Marketing

3rd Party Experts

They use the Lync Room System

to connect with their agency in

London.

The team approves

the agency's plan.

Marketing teams meet via

video conference to

discuss campaign ideas.

Benefits Reduce time to market with faster

reviews and updates

Reduce travel costs

Improve product design quality with

more expert viewpoints

Manage product lifecycle efficiently

New product design After they select a design, they

invite a product manager to join

the conference to discuss

changes. The product manager

ensures that the new design

meets expectations.

Design

Engineering

Other teams*

*Production, Marketing, etc.

A design engineer connects via

video with the head of product

design. The engineer shares his

desktop to review recent design

changes.

Benefits

Responding to an RFP

Improve team collaboration across

global locations, reducing sales

response time

Improve proposal quality to support

revenue growth

IT Services

Sales

Account Manager

Engineering

A salesperson is organizing the

response to an RFP for a client

request for a MPLS VPN. She

arranges a web conference

with sales, engineering, and IT

services to review the RFP.

Later, as she is organizing the

responses, she can see presence

information directly in the

document, and uses IM to clarify

information with available team

members.

Benefits

Global announcements

Better, more frequent access to

consumers (and employees)

Enhanced transparency by sharing

information

Reduced travel, staff, and venue

costs; reduced environmental impact

An organization wants to publicly

announce a new product or

service. It schedules a virtual

auditorium-style meeting.

The marketing manager hosts the

meeting from headquarters, while

thousands of potential customers

around the world attend.

Attendees use any browser, on any

device, with no plug-in required.

Marketing Consumers

A casting director is looking for

talent for an upcoming TV series.

He reviews recorded videos from

several candidates to narrow his

options.

For the lead roles, the actors come into the

studio to do a screen test, which is recorded

via Skype for Business from a laptop or

tablet. The producer, who is not at the

screen test, can watch it at a later time.

For the supporting roles, the

actors conduct their screen test

remotely via video calls from

their homes using Skype.

Remote screen test and casting

Benefits Reduce time spent on screen tests

Make better casting decisions with

access to more talent options

Reduce cost of travel to studios

ActorsCasting

Directory

Benefits

Live interviews from almost anywhere

Improve programming quality

Increase home audience

engagement

Reduce cost to bring guests into the

studio

Participant

Content Director

Participant

Skype TX is an easy-to-use hardware and software

combination that allows high quality Skype video

calls from anywhere in the world to be seamlessly

integrated into any production - learn more

Benefits Faster on-location reporting

More robust reporting from multiple

sources, including citizen journalists

Better access to experts during

broadcasts without requiring them

to come to a studio

Remote contributors (citizen journalists)

A citizen journalist records

video about an earthquake in

his home city using just his

tablet. He often contributes

video to the local news station,

so he uses Skype to find an

available producer at the

station.

He submits the story to the

producer. The story is edited

for the evening news

broadcast and confirmed via

Skype interview with citizens.

During the evening news

broadcast, the anchor

interviews a staff reporter at

the earthquake site via video

call for an update.

Citizen Journalist

News Producer

News Anchor

Reporter

Benefits Faster decisions on revisions

Reduce risk of going over-budget on

costs related to time delays

Reduce risk of information being lost

with more secure conferencing

Save time and improve productivity

by enabling staffers to attend

meetings from anywhere

Virtual meetings (script reviews, storyboard, editorial, production)

A movie producer needs to

review script changes. She sets

up a meeting using video

conferencing with built-in

security capabilities.

Writers can attend from

their homes or the

studio. The director can

attend while on-location.

During the meeting, they have a

question on how a script change will

affect set design. They find a set

designer whose presence is "available,"

and she is brought into the meeting to

confirm set design changes.

Reviewer

Project Leader*

3rd Party Experts

*Producer, Ad Director, Editor, Director

Remote ad pitch preparation

Ad Director

Agency

3rd Party Experts

They use the Lync Room System

to connect with third party

sources such as artwork and

copy to prepare and rehearse

the pitch.

Ad agency representatives meet

via video calls to prepare for a

presentation of an ad pitch to a

client.

Benefits Improve ad pitch quality by

improving meeting preparation

Reduce travel costs

Benefits Faster approvals, time to publish

Provides a document record of

approval to meet compliance

requirements for publication (without

have a complex workflow)

Rapid collaborative content approval

A journalist just finished an article.

In order to be published in

tomorrow's paper, the article must

be approved in the next 30

minutes.

He searches on Skype for Business

for an available editor who can

review the story. He sends an IM

and attaches the story in the Skype

for Business chat.

The editor asks a clarifying

question which the journalist can

answer from his phone via IM on

Skype for Business Mobile. Then

the editor sends a message

approving the article.

Journalist Editor

Apps designed specifically

for touch-first use on

tablets and phones

Familiar, consistent experience

across phone, tablet, and

desktop

On-the-go document review,

creation, and collaboration

Document fidelity remains

priority

Seamless integration with

Office 365, OneDrive and

SharePoint

Similar look & feel of Office

on Windows

New & improved features

for easy collaboration

Groups help users collaborate

more effectively by providing a

shared inbox, calendar,

document library, site, and

Yammer feed

Public Groups enable users to

discover new information and

meet new people within their

organization

Membership for Groups is

integrated across Exchange,

SharePoint, and Yammer to

deliver a unified collaboration

experience

Collaborate on Office

documents in real time

Get started with file, sync and share

in the cloud quickly and easily

Securely store, sync, and share

work files from any device or

platform

Secure cloud based video

upload, storage and optimized

playback

Create, manage, and subscribe

to various channels

Capture, share, and discover

videos from any device

Discover new information tailored to

you from your network

Stay connected and informed on

topics that matter the most

A natural new way to navigate,

discover, and search across your

organization

Insights derived from each users behavior,

their relationships to content, topics and

one-another.

Smart connections between people,

content and conversations across

Office

An extensible intelligence fabric

that delivers a new era of

information experiences

Search and connectivity

to public and corporate

data all within Excel

Filter, shape, and merge

queries from multiple

data sources

People centric compliance

Access to Office 365

compliance controls and

customer dashboard for

compliance

Authenticated customer-specific

Customer Trust Center

View customer-relevant reports

– ISO, SOC Audit reports,

notifications about updates,

regulatory changes, etc.Improved Compliance Customer controls

expanding these technologies across

various services (Archiving, Auditing, Data

Loss Prevention, E-discovery)

Office 365 provides

built-in capabilities and

customer controls

Advanced encryption with

RMS helps to improve security

Greatly enhanced

security capabilities

New security features like

DLP Policy Tips

Security Risk Scenarios Risk Mitigation Technology

Rogue Admin RMS, BitLocker

Data Loss Prevention (DLP) DLP Policies

Stolen/Lost Laptop BitLocker

Stolen/Lost Mobile Device BitLocker, Mobile Device Management

Send encrypted email outside the

organizationOffice 365 Message Encryption

B2B S/MIME

Strengthening encryption to protect your

data; data encrypted at rest and in motion

Office 365 Messaging Encryption;

send secure, encrypted emails to

anyone!

S/MIME Encryption (Q1 CY

2014) Uses client side

encryption keys

Office 365 Success Center

Scenarios

Scenarios inspire people to work in new ways using Office 365,

along with related communication kits to support adoption.

Get Started

Methodology

A four-step approach to drive adoption supported by

downloadable templates and best practices.

Get Started

Communities

Featured adoption communities where you can learn from

your peers and adoption experts.

Get Started

Resources

Helpful resources to learn about other customer stories and

special offers to make it easier to get started.

Get Started

Thank you!