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In this issue:
Ho Chi Minh City has become a networking city.There are manypossibilities to meet people who may enrich your business career.One of these is City Networking Events. It was started by Thomasde Lange, a Dutchman. He is founder & director of Jobs4Everyone.
To enlarge his field of prospects, he decided to create special events,where young professionalsVietnamese and expatscan meet in arelaxing environment. On the networking sitewww.linkedin.com
Thomas gives weekly updates of networking events in Vietnam. Incase youre not on LinkedIn, you can also register as a subscriber tothe weekly newsletter: [email protected].
Networking fits seamlessly in Vietnamese culture: business startswith getting acquainted, then establishing a professional relationship.So the current trend to network is no hype. It emphasizes the integra-tion of Vietnam as active member of the World Trade Organization.In 2010 you can meet representatives of all continents in the nationscommercials hubs.
Below: at a recent Saigon Networking Event, Thomas (top middle) joins Alliancerepresentatives. Dr. Clement, and six of our second group of Alliance Associates.
TheDutch Vietnam
Management Supporter
This magazine was first pu-
blished in March 2007. It is
digitally distributed among
my Vietnamese and Dutch
business and private associa-
tes.
Purpose: to keep them infor-
med about my activities in
Vietnam.
This amazingly attractive and
energetic country has rapidly
conquered my soul, and beco-
me my home away from home.
Loek Hopstaken
Prof . Loek Hops takenEma i l :l oek@hops taken . comMobi l e :090 888 9450
May 2, 2010
4th year, no. 2
Networking in 2010
News; Q&A
1
-
2
Updates:Alliance ITC andRoyal Business School
3
People, Hats & Lines:
HR & Organization
4
Standing offer: freelecture
5
Contact information
Resum
6
Next issue:
July 2010
Vietnams networking city
If one has to jump a stream and knows howwide it is, he will not jump. If he does not know
how wide it is, he will jump, and six times outof ten he will make it.
Persian proverb
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Ho Chi Minh City, April 28, 2010
Dear Reader,
Being a Jury Member on the Key to Success business game tvshow (every Wednesday evening at 21:20 on VTV1seehttp://tinyurl.com/2g2okyv) is a fine experience. It is a realpleasure to be able to provide the contestants with practicaladvice about the cases the young CEOs have to solve. It offersa free learning experience both for them, and those who want toimprove their leadership skills. Its a great honor to be invited tojoin this program, as a foreigner who has taken up residency inVietnam, and whose mission its is to help Vietnameseprofessionalsand companies to speed up their development in
the fields of communication andhuman resource management. I
hope to meet you soon, for apersonal meeting, or as a participantin the courses offered by RoyalBusiness School (see page 3).Meanwhile, I have also startedlecturing at PACE.
Best regards,Prof. Loek HopstakenPS. To receive the 2010 catalog (pdf),please write an email to:[email protected].
24th year, no. 2
TheDutch Vietnam Management
Supporter
Questions & Answers
Q. Vietnamese people LOVE games. Do you include games in your training progams?A. Learning at its most effective is done bydoing. You hear, you forget. You see, you remember. You do,you understand. This saying is sometimes attributed to Confucius. So when I consider a game to be addingto the learning effect, I include games. But dont expect the usual competitive games. Competition is fun,but by definition results in winnersand losers. And learners should WIN, not lose.
Q. How do you motivate learners to learn by doing?A. By inviting them to participate: do practical assignments, by interviewing them, by role play, and in caseof team building, by games designed to get all winners, no losers. By keeping the group small, maximum 16
persons. By minimizing, yet optimizing theory. And, by using theory based on real life situations.Q. How do I know a training course is a solid investment?
A. By honestly and fairly consideringhow much you will lose as a result of ignorance and lack of know-how, and howmuch you will gain as a bonus. Think of direct and indirect costs, but also your reputation and efficiency costs.
Q. Where can I find out more about your activities?A. In my catalog (see above), and in my profile at LinkedIn (see p. 6). Of course we can also meet someplace to catch up. Lets see when our agendas match.Q. What will you be doing the coming months?
A. Currently I have engagements at Alliance ITC, Royal Business School, PACE, RMIT, and the BBAarticulation program of HCMC University of Industry (HUI) with NorthCentral University (NCUUSA).
All cover HR and/or communication-related topics. Other engagements are in the works.
Earn an International SubjectCertificate
Prof. Hopstaken is Resident Representative ofWittenborg University of Applied Sciences, TheNetherlands. He is authorized to deliver training programs & examinations; sign certificates and diplomas.For certain programs you can earn credits towardsa bachelor degree in International Business Admi-nistration. For workshops Hopstaken can issue asubject certificate. The recipients of such anInternational Subject Certificate will also beregistered at Wittenborg in The Netherlands (EU).
Chance makes our parents, but choice makes our friends.J. Delille
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The brandnew Specialized Human Resource Management Program started April 20 at Royal Busi-ness Schools Movie Room (186 Nguyen Thi Minh Khai Street). Full house: no seats left. This introduc-
tory course: Secrets of a Career in HRM was delivered again to an equally full house on April 24.Youmay still find your seat for the 3rd and final course on Saturday May 15 (8:30 am5 pm). Followingthis course, the next 7 workshops have been scheduled:2. HRM Strategy & Planning June 14-18 Prof. John Wiles (USA)3. Career Planning & Training June 21-25 Prof. John Wiles4. Recruitment & Career Start July 26-30 Prof. Loek Hopstaken5. Interpersonal Relations August 23-27 Prof. Loek Hopstaken6. Team Development Sept. 27-Oct. 2 Prof. Ronald Ainsbury (USA)7. Performance Management October 11-15 Prof. Jeffrey Mueller (USA)8. Organizational Development & Change October 18-22 Prof. Jeffrey Mueller
The final part of the Specialized HRM Program consists of individual consultancy: Optimization &
Implementation Support, off- & online by the named professors.I coordinate the course content with my colleagues. Focus is on practical applications of workable theory.
My other Royal activities: Examiner for the Key to Success business game tv show:
VTV1, Wednesdays 9:20 pm, until June 9 (right). This link:http://tinyurl.com/2g2okyvwill bring you to the website.
Business Communications: July 19-23; public course. Public Speaking Skills: August 2-6; public course.
All in all, a busy year at Royal Business School, and a fruitful coope-ration! Checkhttp://www.royal.vn for more information.
34th year, no. 2
TheDutch Vietnam Management
Supporter
Royals Specialized Human Resource Management Program
Alliance ITC is Airborne
The development of Alliance International Training Corporation (ITC) isin full swing.1.The delivery of the courses for Vietnamese entrepreneurs, initiated bytheTechnical Assistance Center (TAC; Ministry of Planning & Invest-ment) will commence shortly. 5 Alliance professors (photo left) will deliver5 courses aimed at lifting the business skills of the participants to a level
where they can successfully perform on the international business stage,and confidently compete with foreign companies and multinationals.
2. The best business center in HCMC is without doubt PSO. It is located just off Hai Ba Trung on41-43 Tran Cao Van. On http://www.pso.com.vn you can find the details. Its simplyhigh quality, low
price. When you book via Alliance ([email protected]), you will get an interesting discount.3. Meanwhile, the first team of 12 Associates completed their 6 month on-the-job-training project, wereawarded a certificate by IEM and Alliance, and are now assisting the second team of Associates to get star-ted.For more information about Alliance ITC, visit http://www.intalli.com.
We must be the change we wish to see in the world.Mahatma Ghandi
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4th year, no. 2 4
PEOPLE
HATS LINES
This is a little yet powerful tool I use when I first scan an organization. Like any organization, youwill havepeople.Without their know-how and efforts, nothing gets done. You will also have hats: sets of re-lated tasks producing the results you need. And you will have lines: the communication lines between thepeople, and the process or workflow lines between the various hats. People wear hats (one or more put-together we call a job), and use the lines: communication, and procedures. Small organizations may haveas much as 100 hats, and the say, 20 people must make sure they are all being worn effectively. As a mana-ger, you need to control people, but also the lines: they determine the effectivity and the cost-efficiency ofyour company. Human Resource Management concerns itself with recruitment of people, who know how
to wear their hats (or should learn), and properly use the lines. HR then proceeds with training: on-the-job,and through courses: both hard and soft skills, to become better at wearing hats and using lines.
A structure of hats and lines is an organizational chart.After the first scan, I pull out my second, andeven more powerful tool: the Basic Organizational Chart. It is applicable to all organizationslarge, small,profit, non-profit, governmental, non-governmental, sales-production oriented, pure sales-oriented, IT ornon-IT. Although the complete design of this chart has much more detail (such as its top managementstructure), its general idea is as followsa sequence of steps from strategy to evaluation:
C O R E B U S I N E S S Support staff Support staff
Human Resource Managementwill eventually evolve into an organizational unit that takes care ofPeople, Hats & Lines. A proper name would be: Personnel & Organization. A logical consequence ofthis is its direct involvementin quality improvement (forexample, increasing efficien-cy), and of course ChangeManagement: People, Hats
& Lines in motion.
TheDutch Vietnam Management
Supporter
People, Hats & Lines: how HR connects with your Organization
Communicate everything to your associates. The more they know, the more they care.Sam Walton, Founder of Wal-Mart
Strategic
Planning,
Legal Affairs,
Management
Human
Resources,
Organization,
Communicati-
on
Marketing,
Promotion,
Sales
Financial
Administra-
tion
Production
Planning,
Production
Expedition
Quality
Management,
Improvement
Quality Con-
trol
Public
Relations,
Events,
Evaluation
An Organizational Scan pinpoints the areas of improvement, as wellas the areas that run well. A third tool, that measures corporate per-formance, is needed to determine how gooda positive situation is,and how bada negative situation. If you know, youll know what to
CHANGE. Do you want to know? If yes: [email protected].
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STANDING OFFER:EXPERIENCE HOW LOEK HOPSTAKEN MAKES A DIFFERENCE
54th year, no. 2
A training serves its purposewhen it deepens your understanding, but alsoincreases your practical skills. The English say: The proof of the pudding is in theeating. There is one way to get to know my training style: by experiencing it.
One way of getting this experience is to invite me to deliver aFREE LECTURE (11,5 hours) in your company. You choose thetopic. For ideas, see the mini-catalog (right). Three conditions:1. the participants (max. 40) should be able to understand English,2. in case the distance from my home to your location or venue is
>15 km, you take care of transportation, and3. your company provides a lecture space, projector and screen.
If you are interested, please let me know. Name the topic and theperiod in which it will be feasible for you and your team to attend thelecture. Then we can start scheduling.
Till soon!
Loek Hopstaken For contact information, see page 6.
Loek Hopstaken has delivered services to / with:in Vietnam: a.o. business field
Tan Thuan IPC Industrial development
HCMC University of Technology MBA program
RMIT (HCMC campus) B. of Comm. program
HCMC University of Industry (NCU) BBA program
Spectra Training Le & Associates Training & consultancy
NutriWay Vietnam Animal food
Training House Vietnam Training & consultancy
Royal Business School Seminars & courses
PACE Education Seminars & courses
Alliance ITC Training programs
Hoanggia Media Group Key to Success TV Show
in The Netherlands, a.o.
ING Bank (workshops, seminars) Financial services
Philips (workshops) Electronics Heineken (workshops) Brewery
Yamaha (workshops, consultancy) Musical instruments
Voerman International (workshops, etc.) International relocations
Campagne (workshops, consultancy, etc.) Advertising, promotion
Damen Shipyards (consultancy, coaching) Ship & ship repair wharfs
Dutch Delta University (teaching, seminars)IBABBA, MBA
Wittenborg University (teaching, seminars) IBABBA, MBA
Royal Van Zanten (workshops) Pot plants, cut flowers
WVL Staalbouwers (workshops) Steel construction
G&D Promotions (workshops, coaching) Billboarding
Eurograss (workshops, consultancy) Lawns; grass seeds City of Boarnsterhiem (workshops) Municipality (Friesland)
Market Vision Hospitality marketresearch
MINI-CATALOG
An overview of Hopstaken services
WorkshopsA workshop is a 2-4 day group activitywith a defined purpose, where theory,practical exercise and exchange ofexperiences are the main ingredients.
Areas: HRM, PR, Communication,and Management.
Team Engineering
Communication
Commercial Communication
Public Relations
Effective Meetings
Organizational Design
Intercultural Communication
Time Management/Efficiency
Personnel Selection
ConsultingConsulting is any specified expertactivity to help solve a definedproblem. This can take the form ofcoaching, but also, conducting aresearch. By definition, it is tailor
made. Areas: HRM, Strategy, PR. Management Coach
Corporate Strategy
Personal Coach
Mediation
Executive Selection
In- & External Surveys (360)
SeminarsA seminar is a 3-4 hour interactivetransference of core know-how, oftenincluding practical assignments.
People Management
Emotions in the Workplace
Strategic Thinking
Business Ethics
The Allround Manager
The AllroundCommunicator
The Soft Skills Program
Investments (ex. VAT)Workshops: US$ 1,200 per team/day.Consulting / Coaching: US$ 90 per hr.Seminars: US$ 500 per seminar
(except the Allround / Soft Skillsprograms). US$ 250 per lecture.Train the Trainer: US$ 1,200 per day.Contact me for longterm conditions.
TheDutch Vietnam Management Supporter
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This newsletter is written & published by Loek Hopstaken.Office: 83/1 Pham Van Bach, P.15, Q. Tan Binh, HCMCEmail: [email protected] or [email protected]: 090 888 9450
Assistant: Ms. Vo Ngoc Lien HuongEmail: [email protected]: 090 888 9451
Website:www.intalli.comLoek Hopstakens company in The Netherlands:Hopstaken Bedrijfsadvies
Address: Gouden Leeuw 628, 1103 KNAmsterdam ZO. Website:www.hopstaken.com
Profile: http://www.linkedin.com/in/loekhopstaken
Who is Loek Hopstaken?
1951: born in Haarlem, Netherlands
1971: Near & Middle East travels
1972-1975: Amsterdam University
1976-1977: North & South America
1977-1993: career in banking: NCB,
Postgiro, Postbank, NMB PostbankGroup, ING Group, ING Bank
1979-1982: BA studies
1983-1988: project managerprivatization process Postgiro to
Postbank (field: P&O / HRM)
1989-1993: project manager
formation NMB Postbank Group &
ING Group (fields: PR and TQM)
1991: founding of Hopstaken
Bedrijfsadvies as a side-activity1993: left ING Bank; started career in
training and consultancy
1996-2000: business club MC
2001: started mediation career
2003-2008: combining training &
consultancy for companies withteaching at international
management schools (IBAMBA)
2005 + 2007: Professor appointments
2006: starting to explore the
Vietnamese market
2007: first 3 visits to Vietnam
2008: 4th & 5th extended stays in
Vietnam: lecturing, consulting, sur-veying, delivering workshops at 2
universities; establishment in HCMC
2009: delivering lectures, seminars,
workshops and training courses; sha-reholder Alliance ITC; 3 business
visits to The Netherlands, 1 to Russia
Full Curriculum Vitae available.
6
TheDutch Vietnam Management
Supporter
In yourcompany,how manyhats doYOUwear? And,do they all
fit? If you need an answer, [email protected].
Left: before they fixanother window,construction workers
enjoy the view ofSaigon River fromBitexco FinancialTower. This will beVietnams tallestbuilding (262 m).It will be completedin October 2010.
Photo: Lien Huong
4th year, no. 2
Discontent isthe first necessityfor progress.
Thomas A. Edison (1847-1931, American inventor)
LinkedIn: a business networking site with opportunitiesSince a few years Im connected to a steadily growing group of ex-perts, entrepreneurs, scientists and colleagues from many countriesand all continents. Although it takes some investment in time andeffort to be a participating network member, it now delivers itsfruits. Aside from friendly contacts with new people across the glo-be, the discussions in several LinkedIn groups are often most inte-resting: a constant learning experience. I strongly recommend youget linked in. If you need a starting point, tryhttp://www.linkedin.com/in/loekhopstaken .
Then start your account (free!), and make your profile.
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