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A livableSpokane Countywhere people choose to...

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Spokane County is dedicated to enhancingand protecting the quality of life for all citizensthrough the pursuit of excellence in responsive,cost-effective and customer-driven services.

County Balanced Scorecard

StrategicObjectives

Enhance citizen accessImprove customer satisfactionEnhance collaboration and partnerships

Keep the cost of doing business downEnhance financial management practices and performanceFiscally sustain immediate and long-term service objectives

Enhance our brandImprove public awarenessExpand opportunities to directly engage with citizens

Effectively attract, recruit and retain employeesExpand employee skill development opportunitiesIncrease leadership effectiveness and employee engagement

Customer Service

Financial Stewardship

Public Engagement

Employee Development

Spokane CountynVisionary Leadership n Integrity and Professionalism n Results Oriented n Collaboration

n Innovation n High Quality Customer Services n Continuous Improvement n Accountability