eFolder Webinar:Transitioning from Break-Fix to Managed Services- Best Practices
Ariane PollockEMEA Marketing [email protected] linkedin.com/in/arianepollock
Agenda
• Partner Introduction• What’s Wrong with Break-Fix?• Why Every MSP Needs to Move to a
Managed Services Model• Partner Chat: How to Move from Break-Fix
to Managed Services• Questions and Discussion
2 © 2016 eFolder, Inc. All Rights Reserved.
Partner Introduction
© 2016 eFolder, Inc. All Rights Reserved.3
My IT Department
© 2016 eFolder, Inc. All Rights Reserved.4
18 employees
Founded in 2005
Clients in transportation, construction, accounting, medical, legal, and other
verticalsNearly 220 managed services clients
Clients in Ireland, UK, US
What’s Wrong with a Break-Fix Revenue Model?
© 2016 eFolder, Inc. All Rights Reserved.5
Problems Results
Inconsistent revenue stream
Inability to serve as a “one-stop-shop” for
clients
Unpredictable workload Higher levels of stress
Lack of client loyalty Increased client churn
Why Move to a Managed Services Model?
© 2016 eFolder, Inc. All Rights Reserved.6
Greater predictability
More diversity in terms of services
offered
Better client acquisition and
retention
File syncBDRBackup
Partner Chat: Moving from Break-Fix to Managed Services
Making the Transition
© 2016 eFolder, Inc. All Rights Reserved.8
Unpredictable revenues High stress Little client loyalty
How did moving away from a break-fix model help My IT
Department become a better MSP?
Questions for Seamus
© 2015 eFolder, Inc. All Rights Reserved.9
• What was the motivating factor for moving to a managed services model?
• What tools have you adopted to better serve your managed services clients?
• How has making the switch impacted client turnover and improved your relationship with clients?
• What are some best practices you would recommend to MSPs looking to transition to a managed services model?
Questions for Seamus
© 2015 eFolder, Inc. All Rights Reserved.10
• What is your niche in the competitive MSP market?
• How do you deal with problematic customers?
• Did you change anything in your marketing and sales strategies?
• What kinds of managed solutions do you offer?
Questions & Discussion
12 © 2016 eFolder, Inc. All Rights Reserved.
eFolder Playbooks
Playbooks include pre-made marketing materials:• Videos• Emails• White papers• Brochures• eBooks• Client pitch decks• And much more!
Don’t Miss Out!
© 2016 eFolder, Inc. All Rights Reserved.13
April 26, 2016 | 3pm CET/ 2pm GMT | 5 Ways to Avoid Data Loss with Business-Grade File Sync
Please register here: http://go.efolder.net/WaystoPreventDataLosswithBusiness-GradeFile-Sync_Registration.html
April 28, 2016 | 11am CET/ 10am GMT | Marketing on a Budget: Best Practices for MSPs
Please register here: http://go.efolder.net/MSPMarketingonaBudgetRegistration.html
Thank You!
Ariane PollockEMEA Marketing [email protected] linkedin.com/in/arianepollock
Top Related