eFolder Webinar:Transitioning from Break-Fix to Managed Services- Best Practices

Ariane PollockEMEA Marketing Coordinatorapollock@efolder.net linkedin.com/in/arianepollock

Agenda

• Partner Introduction• What’s Wrong with Break-Fix?• Why Every MSP Needs to Move to a

Managed Services Model• Partner Chat: How to Move from Break-Fix

to Managed Services• Questions and Discussion

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Partner Introduction

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My IT Department

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18 employees

Founded in 2005

Clients in transportation, construction, accounting, medical, legal, and other

verticalsNearly 220 managed services clients

Clients in Ireland, UK, US

What’s Wrong with a Break-Fix Revenue Model?

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Problems Results

Inconsistent revenue stream

Inability to serve as a “one-stop-shop” for

clients

Unpredictable workload Higher levels of stress

Lack of client loyalty Increased client churn

Why Move to a Managed Services Model?

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Greater predictability

More diversity in terms of services

offered

Better client acquisition and

retention

File syncBDRBackup

Partner Chat: Moving from Break-Fix to Managed Services

Making the Transition

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Unpredictable revenues High stress Little client loyalty

How did moving away from a break-fix model help My IT

Department become a better MSP?

Questions for Seamus

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• What was the motivating factor for moving to a managed services model?

• What tools have you adopted to better serve your managed services clients?

• How has making the switch impacted client turnover and improved your relationship with clients?

• What are some best practices you would recommend to MSPs looking to transition to a managed services model?

Questions for Seamus

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• What is your niche in the competitive MSP market?

• How do you deal with problematic customers?

• Did you change anything in your marketing and sales strategies?

• What kinds of managed solutions do you offer?

Questions & Discussion

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eFolder Playbooks

Playbooks include pre-made marketing materials:• Videos• Emails• White papers• Brochures• eBooks• Client pitch decks• And much more!

Don’t Miss Out!

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April 26, 2016 | 3pm CET/ 2pm GMT | 5 Ways to Avoid Data Loss with Business-Grade File Sync

Please register here: http://go.efolder.net/WaystoPreventDataLosswithBusiness-GradeFile-Sync_Registration.html

 

April 28, 2016 | 11am CET/ 10am GMT | Marketing on a Budget: Best Practices for MSPs

Please register here: http://go.efolder.net/MSPMarketingonaBudgetRegistration.html

Thank You!

Ariane PollockEMEA Marketing Coordinatorapollock@efolder.net linkedin.com/in/arianepollock