Tieto Industrial
Experience
Growth via customer-facing
digitalization, customer experience
and business renewal
Tieto Customer Experience Management Targeting industry-specific challenges with concepts, agile approach and clear target architecture
Adaptive Store
Me-tailing
Sell’n’Deliver
Anywhere
Savvy Retailer
Proactive Mobile
Digital Branch
Finance App
Collection
Intelligent Banking
Intelligent Sales
Digital Customer
Smooth Claims
Customer Foresight
Tieto Retail
Experience
Engaging Banking
ExperienceSmart Insurance
Experience
Online Enabled
Commerce
Connected Customer
Service
Accelerated Sales
Force
Intelligent Marketing
Tieto Industrial
Experience
Shared trends, user requirements and technologies
Tieto Industrial
Experience
concept
The future of B2B customer
engagementThe future of B2B commerce builds on a
digitally enabled customer experience.
Development needs• Creating a seamless experience for the
multi-channel customer journey
• Holistic view on digitalization & technologies
• Build capabilities to support innovation and
new growth concepts
• Utilize modern development methodologies
for business agility and renewal
Why TietoWe understand the whole B2B process – from
the complexity behind the surface to the
streamlined experience your customer values.
As a pioneer in managing large-scale information
systems and change initiatives, we can provide a
holistic approach and agile delivery methodology
to drive change.
Customer benefitCreating growth opportunities via a seamless
and personalized customer experience that
perfectly merges existing touch points with the
possibilities of the digital world.
Tieto Industrial
Experience
solutions
How do I create growth by
selling products online and
drive service business
while increasing convenience
and reducing churn?
How do I provide self-service
tools for customers and also
enable service agents to provide
seamless support to increase sales
and lower customer service costs?
How do I provide my sales force &
field service with modern sales
tools and enable complex guided
selling & RFQ capabilities while
reducing sales costs?
How do I make marketing feel like
a service by creating personal and
engaging dialogue with customers
to create leads, accelerate sales
and increase loyalty?
Online enabled
commerce
Connected customer
service
Accelerated sales force
Intelligent marketing
Online enabled commerceDrive growth through online sales
VisionCreate a seamless commerce experience that
merges the online and offline worlds. Enable
selling products online and increase share-of-
wallet while increasing convenience and
reducing churn.
ExperienceWe understand the whole B2B process – from
the complexity behind the surface to the
streamlined experience your customer values.
As a pioneer in managing large scale information
systems and change initiatives, we can provide a
holistic approach and agile delivery methodology
to drive change.
ValueOpportunity to disrupt yourself by creating new
online service models. Bundle online service to
product and service sales and exploit the
possibilities of the Internet of Things to support
business growth at a lower transaction cost – all
the while giving your customer a superior
experience.
ToolsA set of digital solutions that enables efficient
B2B e-commerce, order management and
product information management. Running on
SAP’s Hybris software and other leading key
technologies, these solutions form clear target
architecture for growth and business agility.
Connected customer serviceSeamless service as competitive advantage
VisionCreate new online services to support service
business growth. Provide self-service tools and
enable customer service agents to provide
seamless support to increase sales and lower
transaction costs. Treat your seamless service
channels as a product with such value that your
customers would be willing to pay for it.
ExperienceTieto has delivered personalized, digitally-
empowered experience to customers from a
multitude of industries for years. In-depth
industry knowledge combines with competencies
to create the platforms, architectures and
systems needed for your business success.
ValueA good digital customer experience improves
loyalty among customers and provides better
prospects to sell more. Set up multi-channel
contact centres, enable a wide range of self-
services and even provide remote consulting to
your customers, either in person or through
videos and demos.
ToolsGenesys omnichannel customer service
technology combined with other leading software
solutions, delivered from the cloud or on-
premise. Commerce platforms utilized as a
customer interaction hub for self-service and
personalized experience.
Accelerated sales forceOnline enabled sales teams
VisionCreate efficient sales teams and enable top
performer results and increasingly consultative
sales models. Provide sales with modern online
tools and enable complex CPQ (Configure-Price-
Quote process) and guided selling capabilities
while reducing sales costs. Provide field services
with mobile tools for added customer experience
and process visibility.
ExperienceDigital solutions combining mobile-enabled
CRM, knowledge management, guided selling
and sales & service applications in a mobile-
enabled package that will be an invaluable help
for your front-line salespeople.
ValueTieto solutions put efficient online tools at the
fingertips of the people you rely on for your sales
success, speeding up sales, improving the
experience of those who do the work, and
enabling a change in your sales model.
ToolsSalesforce and Microsoft Dynamics CRM
together with other top-notch technologies to
mobile-enable your sales teams also with offline
capabilities and access to commerce platforms
for a seamless customer experience.
Intelligent marketingMaking marketing feel like service
VisionCapturing, analysing, and acting on real-time
customer data will allow you to be more
personal. Make marketing consistent and
relevant in all channels to create leads,
accelerate sales and increase loyalty.
ExperienceMarketing is probably undergoing the biggest
change in digitalization. Tieto provides assisting
technologies including advanced data capture
and analytics, with the results displayed on
easily readable dashboard-like interfaces. Big
data in a way that dynamically segments your
target audiences.
ValueImprove your brand awareness, generate more
leads, pinpoint the most efficient marketing
channels and drive growth by reaching new
customer segments. Integrate efficient lead
generation into marketing and continue into
efficient resource use in sales. This breaks the
silos between marketing and sales.
ToolsAdobe Marketing Cloud and SAP Hybris as the
main technologies, complemented by content
and digital asset management solutions plus
CRM (Customer Relation Management) and PIM
(Product Information Management) integration.
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