Mobile collaboration at Tieto

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Mobile

collaboration

@ Tieto Mobilizing Tieto’s workforce to

improve productivity and collaboration

Oscar Berg Future Office Evangelist

Tieto, Digital Business Consulting

© 2012 Tieto Corporation

About me

Expertise in how to leverage mobile,

social and collaboration technology to

improve collaboration and information

worker productivity.

Twitter: oscarberg

https://twitter.com/


Complex &

dynamic IT

projects

Involving

talents

across the

globe

Virtual teams

& virtual

organization

18,000+

employees

≈ 25 countries

About Tieto


Predictable

& stable business

environment

Allowed for long term

planning

Unpredictable

& dynamic business

environment

We need to be

prepared for change

Then

Constant change is the new

normal

Based on illustration by Dennis Bottjer, www.DennisBottjer.com

Now

Pace of change

http://www.dennisbottjer.com/


"Collaboration counts for 36% of overall

business performance." (Gofus et. al., 2006)

"...the relative gain of improving the

performance of those [collaborative]

activities is significantly higher than

improving the performance of individual

activities.” (Kristensen & Kijl, 2008)


Collaboration is the new frontier

for productivity gains

Source: McKinsey Quarterly ”Six ways to make Web 2.0 work” (February 2009)

Mobile and social

technologies as

productivity boosters

http://www.mckinseyquarterly.com/Six_ways_to_make_Web_20_work_2294


If we work together virtually, we

can get more done in less time


The digital workspace represents a

paradigm shift From static desktop work…

• PC desktops

• Transaction-oriented

• Productivity tools

• Enterprise applications

• Office hours at the office

• Colleagues in close proximity

…to agile collaboration

• Digital workplace

• Knowledge-oriented

• Social collaboration

• Services

• Anytime and anywhere

• Anyone

Image credit: “Leap Factor Executive Presentation”

http://www.slideshare.net/leapfactor/leap-factor-executive-presentation


Mobility should not be an

afterthought – think mobile first!


Embrace the massive innovation in

the consumer marketplace!

Ease of use

Access anywhere,

anytime

Social and interactive

Always connected

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How we are

mobilizing our

digital workplace

@ Tieto Our journey, vision and where we are

right now.


2000

2010

2009

2007

2004

2002

Fragmented environment without a common

vision, strategy. governance and platform.

Established one intranet and ERP

system.

Vision, strategy, governance, conceptual design,

new technical platform, enterprise search.

Knowledge sharing and collaboration with team

sites, blogs, wikis, communities and

communication tools.

Introduction of our new digital workplace with

continuous launch of easy-to-use services.

Mobilizing and socializing processes, better

support for social collaboration, improved

information flows.

Social innovation platform, the first mobile apps,

continuous improvements of services.

Our journey

continues…

1st

generation

2nd

Generatiion

2012

2011

Personalization, micro-blogging, new services.


Our vision for 2015 Personal, appealing and addictive desktop,

available on any device anywhere.

• The place to carry out work-related tasks on a daily

basis

• Efficiently supporting company-wide collaboration

• Enabling multidimensional communication


Our vision in practice • Desktop – All the needed things that I have access to in one place.

• Personal – Providing relevant content and services related to my identity, role, location, organisation, interests, projects, services, etc.

• Appealing – Excellent user experience; simple, smooth, visually attractive and easy to use, high-quality and up-to-date content.

• Addictive – The place to exist, socialise and meet colleagues. The place to share and to keep up with all that’s happening. Something you cannot do without.

• Available – Any supported device, anywhere, anytime.


Mobilizing the digital workplace is

a natural next step

Get the job

done when

and where it

needs to get

done!

Boost productivity by

enabling collaboration

Reduce lead times to speed

up business processes

Act faster on opportunities

and problems

Better support and

flexibility in my daily work

Simplify my interactions

with systems and people

Connect me to my peers

and help us collaborate

Business needs Coworker needs

India

Sweden

Germany Poland

Czech China

Finland

USA

At Tieto, we have the luxury of

knowing mobile

• The largest European mobile software R&D service provider, among top 3 in the world.

• 1500+ mobile software R&D, solution, and service design experts

• Over 15 years back log

• Global Delivery Model


Here are some of the new apps for

our knowledge workers

MyFeed

Enterprise

App Store

MyApprovals

MySlides

MyTime

MyMeetings

MyColleagues

MyCustomers

Also for WP7


MyApprovals

Shorter time to invoice

• Business case • The faster the overtime hours

are approved the faster the invoice can be sent

• Reduce costs occuring because delayed invoices up to 500 K€

• Solution • Easy, fast and secure

multiplatform mobile access to the Overtime Approvals implemented on Tieto Enterprise Mobility Platform on top of Tieto ERP


MyTime

Saving time, money…and frustration

Complex (ERP) Easy to use

(web-based service)

Integrated

(In intranet)

At our fingertips (mobile)

2 M € in savings / year + 0.5 M € / year

From 8000 hours/week to 1500 hours/week


Mobile Sales Signals

We are all sales people!

• Every employee in client encounters is given the chance to effortlessly report new sales opportunities

• They can easily capture relevant information they heard, saw or realized in a manner that is most suitable for each client encounter and then effortlessly submit the information forward to be evaluated by sales responsibles.


Mobile Sales Signals

Mobile sensors enrich descriptions

Add location to map Make a note Add an image Record a sound Tag it


MyMeetings

Little things make all the difference

By pushing the button

you will be directly

called in to the meeting

without need of manually

entering PIN


MyFeed

All you need to know in one feed


Mobile MyFeed

…designed for mobility from the start Web UI

Native Apps (hybrid UI)


Yammer

Easy sharing at our fingertips

Why reinvent the wheel,

especially when people

are already using it?

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How to

approach

mobility Our own approach and experiences

from mobilizing the digital workplace


Plan project with

Team members

Collect information from

a customer Discuss an idea

with colleagues

Meet with members from

a dispersed team

Find information

and complete a task

Share experiences with

colleagues

Provide feedback

to a business partner

Helping out to answer a

question from a customer

Reality check: Our needs differ

from situation to situation


We need to segment users to find

and address similar needs

• Stationary and mobile

• Project work

• Collaborative knowledge

work

• Developer, designer,

business consultant

• Mostly mobile

• Line work

• Networking and

communication

• Managers, sales

people, project manager

• Mostly stationary

• Process work

• Administration &

information

• Finance assistant,

secretary

• Mostly mobile

• Tasks

• Support, problem

solving, service

• Technicians, Store

personnel

[Picture of a

fictive but

typical

person]

Maria

[Picture of a

fictive but

typical

person]

Stefan

[Picture of a

fictive but

typical

person]

Marko

[Picture of a

fictive but

typical

person]

Jenna

Specialists Outreach

Administration Service


Sometimes you need services

optimized for a certain situation


Sometimes a virtual desktop will

do the trick


How mobility can facilitate

workforce collaboration

• Support different platforms and devices Support different

workstyles

• Easy to use services which simplify work Simplify work

• Social interaction is the fuel for collaboration Connect people

• Design service that are usable, useful and desirable to users Service design

• Mobilization is just one aspect of the digital workplace See the big picture


Enterprise Back-End IT Systems

Approach it from the right end and

realize it’s about more than apps

Mobile Business & Technology Consulting

Co-Innovation

Design

Back-End Enablement

End-to-End Development

Multi-Platform Deployment

Solution & Application

Lifecycle Management

http://www.symbian.org/

http://www.google.fi/imgres?imgurl=http://engtechmag.files.wordpress.com/2010/02/meego_logo_gm1.png&imgrefurl=http://engtechmag.wordpress.com/2010/02/15/mwc-nokia-and-intel-join-forces-in-mobile-software/&usg=__XZpvtXOhqINeXrSBKjN17v_XVYE=&h=330&w=1200&sz=23&hl=fi&start=4&um=1&itbs=1&tbnid=Koq-2L8cg7up9M:&tbnh=41&tbnw=150&prev=/images?q=meego+logo&um=1&hl=fi&sa=N&tbs=isch:1


Some success factors

• Across the enterprise and across all components of the digital workplace Governance

• Always start with business and user needs

• Find the business case Business-driven

• Treat users as you would treat customers

• Support people in their daily work People-centered

• Eat the elephant one bite at a time

• Fail fast, fail often, fail cheap Iterative & agile

• Classify information and devices

• Security is a people-problem - support them! Security


Can’t find your way to the meeting

room? – We have an app for that!

Mobile collaboration at Tieto

Technology

Transcript of Mobile collaboration at Tieto