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Copyright © 2013, RES Software. All rights reserved. 0113 Copyright © 2013, RES Software. All rights reserved. 0113

The VDIdealist - How Complexity Kills VDI

Enterprise scale with SMB Simplicity

10X IT Productivity Webinar Series, Ep. 3

Arghya Bhattacharya

End User Transformation Services

Sean Donahue

Chief Evangelist at RES Software

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Today’s Topics

• Why did we fall in love with VDI?

• The Story of Dave

• In the beginning life was simple

• Scale and diversity beget complexity

• From the trenches – A Case Study

#10xIT Ask your questions on Twitter for

your chance to win a

$10 Amazon Gift Card!

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When I was Young …

My Ideals:

1. Simplify Management

2. Save on Desktop Devices

3. Updates

4. Every User / Every Use Case

5. I didn’t know…

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Leading a Simple Life

1. Single Vendor

2. One Throat to Choke

3. FREE

What did I get?

User Environment Virtualization (with roaming profiles)

Microsoft RDS (Remote Desktop Services)

Microsoft App-V (Application Virtualization)

Microsoft Windows 7 Operating System

Group Policies / Scripting

Microsoft SCVMM (System Center Virtual Machine Manager)

Microsoft Hyper-V (Hypervisor)

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PoC Test Deploy

• Worked fine in my PoC

• Subset of Users with

• Roaming Profile

• Folder Redirection

• Test saw some fractures

• Started to scale wider

• Profile corruption

• Longer Login Times

• Deploy

• Delayed

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The Results?

• Lost Productivity

• Low User Sat

• Increased Help Desk Tickets

• My Team was Distracted

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The Worst Part

The cute admin on the 13th floor had a voodoo doll ... OF ME!!

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Not so Simple After All

• I had varied end points

• Complex application delivery

• App-V

• MSI

• XenApp

• RDS

• Reverse Seamless?

• My users were unstable

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I Was In Deep Man … Real Deep

• 1 Image to every user

• Separate Management

• Update Nightmare

… I want my Mommy!!

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The Power of Two

• I was double teamed by MSFT & CTXS

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Scalability Begets Complexity

So, I turned to an enterprise VDI model

• Mixed Platform

• Storage Too?

• ménage a trois of technical bells and whistles

Web Access

Gateway

XenApp App-V Citrix XenApp, VMware ???, or Microsoft App-V

SCCM 2012 Microsoft System Center Configuration

Manager

Virtual Desktop Technology Citrix XenDesktop, VMware Horizon View

Hypervisor VMware ESX or Microsoft Hyper-V

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Back to the drawing board?

• Increased Costs

• What about user settings?

• Users are not confined any longer

• GPO + Folder Redir + Roaming Profile

= User Profile Bloat

• Impact to productivity

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Complexity With Simplicity?

• Decoupling the User

• User Agnosticism

• Go Anywhere, Anytime, Any Device

RES Workspace Virtualization

Web Access

Gateway

XenApp App-V Citrix XenApp, VMware ???, or Microsoft App-V

SCCM 2012 Microsoft System Center Configuration

Manager

Virtual Desktop Technology Citrix XenDesktop, VMware Horizon View

Hypervisor VMware ESX or Microsoft Hyper-V

The solution is simple. RES

Software offers technology that

virtualizes the workspace,

separating the user’s environment

from the underlying infrastructure.

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Context Awareness

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Location and Device Awareness

Examples:

• Network location

• OS type

• Application version

• USB storage

• Hardware spec

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Simplicity Is Heavenly

• Single management console

• Lightweight architecture

• Just a few clicks away

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Is it Just about Happy Users?

• Consistency is key to happy users

• Faster access is also key

• IT needs compliance and control

• Nirvana is providing the right IT services to the right

users in the right situation

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Happy Ending

And that cute admin on 13? We’re LinkedIn together now.

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A Health Care Case Study

Client Overview

• 3rd largest healthcare insurance worldwide

• 2nd largest in the US

• 45,000 employees

• Greater than 40 countries

• 47% Teleworkers

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The Challenges

Growing Concerns

• Security & Compliance

• Complexity of management

• Decreased Productivity

• Rising Total Cost of Ownership

• Lower Return on Investment

• Hardware Refresh

• Lack of Device Freedom

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Solution Snapshot

• 22,800 users to scale to 34,000

• Start to Finish = 12 Months

• Single tenant, private cloud based Opex model

• Reduced upfront investments

• Tiered Service model

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WaaS vs Traditional: TCO/ROI?

ROI

ROI +ve in Year 1

TCO

10%-40% TCO reduction over 5 years

Managed Services

Hardware

Software

Indirect Costs

30%-40%

10%-20%

100%-120%

60%-80%

45%

30%

15%

10%

TCO Savings

C

o

m

p

o

n

e

n

t

s

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Why did

you fall in

love with

VDI?

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Don’t hesitate to reach out :

Stay tuned for the next episode of the

IT Productivity Webinar Series:

7 Ways to Make Your IT 10X Better in 2014

http://www3.ressoftware.com/10xIT4.html

More Resources You’ll Receive Today:

1. RES Article: The Reality of VDI

2. Blog: The VDIdealist - Is Your Solution More Complex Than Your

Problem?

3. IDC Whitepaper: The Business Impact of Workspace Virtualization

Arghya Bhattacharya End User Transformation Services Bhattacharya.Arghya@techmahindra.com @ArghyaBhatta

Sean Donahue Chief Evangelist

SeanDo@ressoftware.com

@SeanDo40

Questions? Comments? Concerns?

Thank you

for attending!

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