The Patient Journey:US Patient and Provider Perspectives

75% of patients stated a

well organized and responsive service was the reason behind a good healthcare experience

52%

Follow-up carewas the stage patients saidrequired most improvement

ONLY 35%

Less than 20%of patients had access to a

booking portal

PATIENTS

PROVIDERS

of providers are still storing

patient records on paper

83%

patient management challenges are:

TOP

2Resourcing

Being able to contactpatients at short notice

What else did ourrespondents think...?

Interested in registering for the full report? Go to www.lumeon.com/resources

82%of providers think that the quality of

pre-consultation and

referral servicesthey offer could improve

of patients

ONLY 54%of providers report having‘sophisticated’ and‘integrated’ patientmanagement software*

believe the most important functionof patient management technologyis to deliver an efficient

billing process

94%

1 in 7 patients said theythought the costs presented tothem for treatment were in someway inaccurate

were contacted by their healthcare provider to check on their wellbeing after care

of patients had toprovide the same info more than once

* 'Sophisticated' was described as a highly automatedintegrated digital patient management system as opposedto separate software systems or paper management

of providers

Source: Commissioned independent research August–September 2015 via phoneinterview and online survey.100 US healthcare professionals with responsibility for the technology and systemswhich support patient management.500 US citizens who have attended either a hospital, a private health clinic or havebeen to see a family doctor to receive treatment in the past 12 months.