The US Patient Journey
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The Patient Journey: US Patient and Provider Perspectives 75% of patients stated a well organized and responsive service was the reason behind a good healthcare experience 52% Follow-up care was the stage patients said required most improvement ONLY 35% Less than 20% of patients had access to a booking portal PATIENTS PROVIDERS of providers are still storing patient records on paper 83% patient management challenges are: TOP 2 Resourcing Being able to contact patients at short notice What else did our respondents think...? Interested in registering for the full report? Go to www.lumeon.com/resources 82% of providers think that the quality of pre-consultation and referral services they offer could improve of patients ONLY 54% of providers report having ‘sophisticated’ and ‘integrated’ patient management software* believe the most important function of patient management technology is to deliver an efficient billing process 94% 1 in 7 patients said they thought the costs presented to them for treatment were in some way inaccurate were contacted by their healthcare provider to check on their wellbeing after care of patients had to provide the same info more than once * 'Sophisticated' was described as a highly automated integrated digital patient management system as opposed to separate software systems or paper management of providers Source: Commissioned independent research August–September 2015 via phone interview and online survey. 100 US healthcare professionals with responsibility for the technology and systems which support patient management. 500 US citizens who have attended either a hospital, a private health clinic or have been to see a family doctor to receive treatment in the past 12 months.
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Transcript of The US Patient Journey
The Patient Journey:US Patient and Provider Perspectives
75% of patients stated a
well organized and responsive service was the reason behind a good healthcare experience
52%
Follow-up carewas the stage patients saidrequired most improvement
ONLY 35%
Less than 20%of patients had access to a
booking portal
PATIENTS
PROVIDERS
of providers are still storing
patient records on paper
83%
patient management challenges are:
TOP
2Resourcing
Being able to contactpatients at short notice
What else did ourrespondents think...?
Interested in registering for the full report? Go to www.lumeon.com/resources
82%of providers think that the quality of
pre-consultation and
referral servicesthey offer could improve
of patients
ONLY 54%of providers report having‘sophisticated’ and‘integrated’ patientmanagement software*
believe the most important functionof patient management technologyis to deliver an efficient
billing process
94%
1 in 7 patients said theythought the costs presented tothem for treatment were in someway inaccurate
were contacted by their healthcare provider to check on their wellbeing after care
of patients had toprovide the same info more than once
* 'Sophisticated' was described as a highly automatedintegrated digital patient management system as opposedto separate software systems or paper management
of providers
Source: Commissioned independent research August–September 2015 via phoneinterview and online survey.100 US healthcare professionals with responsibility for the technology and systemswhich support patient management.500 US citizens who have attended either a hospital, a private health clinic or havebeen to see a family doctor to receive treatment in the past 12 months.
