Thomas Reibke, Gothenburg, Dec 2016
@belowthesurface
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The ‘shut up and listen!’ talk - Why silence and reflection are key to becoming a
learning organization
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68% OF CHANGE EFFORTS FAIL 81% iF IT’S CULTURE CHANGE
Type of Change
Strategy Deployment
Technology Change
Mergers and Acquisitions
Re-engineering and Process Design
Software Development and Installation
Business Expansion
Culture Change
All
Number of Studies
3
5
9
7
6
1
3
34
Sum of Sample sizes
562
1,406
395
3,442
31,480
200
225
37,710
Success rate
58%
40%
33%
30%
26%
20%
19%
32%
– Source: Dr. Martin Smith, Success Rates for Different Types of Organizational Change
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The most dangerous thing in times of turbulence and change is not the change itself, but operating with yesterday’s logic.
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Nokia CEO: “We didn’t do anything wrong. But somehow we lost!”
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The lessons of the past shape our survival strategies for the future.
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The knowledge in our cultures is always yesterday’s knowledge, developed to meet the challenges of the past.
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We see what we believe!
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Culture
Strategy
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It’s the 90% below the surface that will sink your ship!
Events
Patterns
Underlying structures
Mental models
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Events What just happened?
Patterns What trends have there been over time?
Underlying structures What have influenced the patterns?
Mental models What beliefs keep the system in place?
– Source: The Fifth Discipline, Peter Senge
SUSPENSIONInternal listening & Accepting differences
– Source: Edgar H. Schein
DISCUSSIONAdvocacy, competing and convincing
DIALOGUEConfronting assumptions and Building common ground
METALOGUEThinking as a group, building new shared assumptions, culture
DIALECTICExploring differences
DEBATEResolving by logic and beating down
CONVERSATION
DELIBERATIONLack of understanding, disagreement or basic choice point
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According to 1.000 Swedish managers team facilitator is one of the 10 hottest
jobs in 2017
– Source: http://www.va.se/nyheter/2016/12/05/det-har-ar-de-10-hetaste-jobbtitlarna-2017/
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THANK YOU!
Download Slides: http://bit.ly/CMSilence
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