Operations Management

©2006 OLC Visit OLC online at www.olc.com 1

The Organizational Capabilities ModelThe Organizational Capabilities Model

©2006 OLC Operations ManagementThe Organizational Excellence Model

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The Organizational Capabilities ModelThe Organizational Capabilities Model

Culture

Culture

Culture

Culture

Culture

Humancapabilities

Professionalcapabilities

Sharedpurpose

capabilities

Informationtechnologycapabilities

©2006 OLC Operations ManagementThe Organizational Excellence Model

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Organizational CapabilitiesOrganizational Capabilities

1. Shared purpose capabilities• Mission• Vision• Objectives

2. Professional capabilities

3. Human capabilities• Leadership• Customer focus• Systems thinking• Teamwork• Interpersonal communication

4. Information technology capabilities

5. Organizational culture• Respect• Trust• Morale