by Talitha Bennett and David De Bellis

Flinders University

• Introduction

• Administration

• Survey Volume

• Take Up Rates

• Response Rates

• Level of Response

• Feedback

• Overview of Flinders

• Paper system SETs 1991-2008

• New system from 2009 (UNSW)

• Choice of paper or on-line

• Got through it :)

• Review of first half of 2009

• One topic and teacher evaluation

• Different spec for each AOU

• Automatic generation of surveys

• Alleviate admin burden on (academic) staff

• Power users in each AOU with the ability to set up surveys for Academic Staff

• Centralised support from Planning Services Unit

• Half day workshops

• One hour lecture/demos

• 1-1 training in report retrieval for Heads of School

• Special training sessions as requested by individual areas

0

50

100

150

200

250

300

350

400

450

EHLT HS SE SS

Teaching Faculty

Num

ber

of S

urve

ys

0%

50%

100%

150%

200%

250%

300%

Gro

wth

2008

2009Growth

TOPICEVALUATIONS450 to 1,150 (156%)

TEACHEREVALUATIONS868 to 1780 (105%)

0

100

200

300

400

500

600

700

EHLT HS SE SS

Teaching Faculty

Num

ber

of S

urve

ys

0%

50%

100%

150%

200%

250%

Gro

wth

2008

2009Growth

88% SURVEYS ON-LINE

74%

95% 97% 95%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

EHLT HS SE SS

Teaching Faculty

Sur

vey

Mod

e Ta

ke U

p R

ate

%

% Paper % Online

TYPICAL DROP OF~ 20%

Overall Response Rates

Faculty

On-line

2009

Paper

Based

2009

All

Modes

2009

Paper

Based

2008

Education, Humanities, Law, & Theology 31% 52% 39% 52%

Health Sciences 34% 53% 35% 62%

Science & Engineering 31% 88% 31% 50%

Social Sciences 34% 83% 37% 50%

Topic

Evaluations

Flinders 33% 53% 36% 54%

Education, Humanities, Law, & Theology 35% 47% 44% 55%

Health Sciences 29% 33% 29% 52%

Science & Engineering 32% 72% 32% 46%

Social Sciences 33% 48% 35% 49%

Whole of

Class

Teacher

Evaluations

Flinders 32% 44% 35% 51%

3.1%

2.3%

4.4%

7.5%

19.2%

31.9%

31.6%

1.9%

2.6%

4.3%

8.3%

20.7%

35.0%

27.3%

0% 20% 40% 60% 80% 100%

1

2

3

4

5

6

7

% Respondents

2008 (n = 7,710)

2009 (n = 4,135)

p = 0.000

• TOPIC EVALUATION• SAME 156 TOPICS• P 2008 v OL 2009• MORE POLARISED

BUT OVERALL IMPROVED?

Overall I was satisfied with the

quality of this topic

1.5%

0.9%

1.2%

3.7%

11.2%

22.7%

58.8%

0.8%

0.9%

1.1%

3.7%

10.8%

30.6%

52.0%

0% 20% 40% 60% 80% 100%

1

2

3

4

5

6

7

% Respondents

2008 (n = 2,882)

2009 (n = 1,479)

p = 0.000

• TEACHER EVALUATION

• SAME 57 TEACHERS• P 2008 v OL 2009• AGAIN MORE

POLARISED BUT OVERALL IMPROVED?

Overall, this person is effective as a

university teacher

• EHLT TOPIC EVALUATION ATYPICAL

• SIGNIFICANTLY LOWER RATINGS

• NEED TO LOOK AT TOPICS

3.1%

2.4%

4.1%

6.0%

17.3%

31.4%

35.8%

1.0%

1.4%

2.5%

6.0%

17.1%

37.1%

35.0%

0% 20% 40% 60% 80% 100%

1

2

3

4

5

6

7

% Respondents

2008 (n = 1,468)

2009 (n = 805)

p = 0.000

Education, Humanities,

Law & Theology

• Volume of Surveying has more than doubled

• 88% Take Up Rate for On-line surveys

• Response Rates have behaved typically & dropped by ~ 20%

• No wholesale degradation of response level

• Central support was appreciated

• User manual or on-line help

• Saving time and paper

• Response Rates

• Short student interviews video