The Devil’s in the Detail operating a 24x7 library

September 2015

Curtin University is a trademark of Curtin University of TechnologyCRICOS Provider code 00301J

Authors Heather McLenaghan and Nicola Carson Curtin University, Perth, Western Australia Presented by Heather McLenaghan

Introduction• Evolution– The gradual development of something

• Protect, archive, store and save resources for information & recreation– Searchable discovery system and trained staff

• Services and physical environment– From student surveys

• Longer hours and different study spaces

• Curtin Vision– International leader in research and education– University provided a refurbishment budget

Curtin University is a trademark of Curtin University of TechnologyCRICOS Provider code 00301J

Perth Technical College Circa 1950

WAIT Library Mid 1970s

How did we get here?• 2008-2009– Start extending hours for study and exam weeks– Early opening with Limited staff

• 2010-2012– Static hours while refurbishment plans were approved

• 2012-2013– Study hall environment until midnight with Limited Services

• 2014– Extended hours to 2am– Other floors opened gradually throughout year

The Future

Challenges along the way

Since the start of 24x7• Study Support

• Student IT support

• Student experience

• Kalgoorlie Campus

Extra Opening Hours

The Future

Marketing

Conclusion

• Students slow to respond to 24x7 model

• Curtin Annual Student Satisfaction survey– Opening hours • 88% in 2013• 94% in 2014

• Anticipated improvement in the Survey results as the model evolves further

The End

The EndReferences:

All images copyrighted Curtin University

Clipart from Microsoft.com