customer service
Tristan boot
If you don’t like people…
Perhaps you shouldn’t work in customer service.
Tristan Boot itSMF New Zealand
Bring in the right people
Train to reinforce behaviours
Bullet points!
• Understand your People
• Define Service Culture
• Imbed throughout your organisation
• Bring in the Right People
• Train to Reinforce Behaviours
• Encourage Accountability
• Watch the magic happen
Questions?
WITH THANKS TO OUR SPONSOR
bmc FOOTPRINTS
#TFT returns may 2013