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www.knowlarity.com
Knowlarity brings you the best in business telephony solutions,using its State-of-the-art cloud telephony platform - Knowlus,
which allows businesses to stay connected 24x7 with their
customers
VALUE PROPOSITION
POWERFUL SCALABLE RELIABLE
Customized IVR
Cloud Dialing
Web-SMS Integration
Automated Speech
Recognition
Easy enhancement of
service load
Seamless scaling for
special campaigns
Pay per actual usage
Hosted on Amazon Web
Services (AWS)
Detect & escalate any
unusual behavior
(NAGIOS)
Automated failover
mechanism
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SmartIVRstrengthens enterprises with the power of a comprehensive marketing,
sales, and customer support solution
Customer mobileverification
Emergencycommunication
CRM Integration Marketing ROItracking
Cloud basedCall center
Customer feedback Data collectionThrough IVR
Missed call back
www.smartivr.in
SMARTIVRHOSTED IVR SOLUTION FOR ENTERPRISES
Click-To-Call
SMS to Call
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Multi-level IVR: Set-up custom menus and a variety of call routing options for the agents
to handle customer queries
Automated Speech Recognition: Capture caller inputs from Speech in addition to key
press
Call Queues: Manage and route large volumes of inbound calls with dynamic call routing
and get access to real time call statistics
API Integration: Create call flow and routing, amend the call flow, with a set of powerful
APIs which can be called before, during, or after a call
www.smartivr.in
SMARTIVRFEATURES
Text To Speech:Acknowledges callers with their names and reads out their messages
over the phone without any human support.
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www.smartivr.in
SMARTIVRFEATURES
Call Distribution: Set-up call distribution logic based on caller ID, timings and geography
Call Logs: Live status of each call received by agents. Features Such as start time, callduration, call recordings & other parameters help in building rich analytics to studycustomer behavior
Number of your Choice: Incoming numbers for 65+ countries, which gives anopportunity to reach to the customers all across the globe
Conference: helps remote teams be in constant touch with each other
Call Recordings: records every call and makes them accessible
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SECONDARY SALES TRACKING
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SOLUTION CALL FLOW
1 Distributor calls on a Toll-Free Number to record his daily sales figure
2 IVR will ask to enter the distributor id of the distributor
3 Based on the distributor id, system will ask the distributor to enter his sales figure.
4All Call logs and recordings will be provided in the panel and can push into the CRM also (if
requires)
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DEFAULTERS CALL FLOW
In case distributors doesnt call
Knowlarity Server
1
2
Dear Distributor, youhavent enter your daily
sales figure, kindly
please enter it asap.
Dear Distributor, kindly
please call on a number
1800.-XXX-XXX to enter
your daily sales figure
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ENTERPRISE CLIENTS
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SMARTIVREXISTING INTEGRATED WITH ENTERPRISE SAAS
www.smartivr.in
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KNOWLARITY FAMILY
About
Investors
Knowlarity is the pioneer of cloud telephony in India and creates state of the art products for SMEs and Enterprises.The company makes business telephony reliable and intelligent by providing a suite of hosted products that helpbusinesses to improve their productivity. The company was incorporated in Aug 2009 and has grown from a garagestartup to a 200+ employee company.
Knowlarity is backed by Sequoia Capital, one of the most prestigious Venture Capital firms in the world. Sequoiahas invested over $6M in Knowlarity. They have previously made investments in companies like Google,
Apple, YouTube, LinkedIn and Justdial.
Awards
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MANAGEMENT TEAM
AMBARISH GUPTA, C.E.O
Ambarish worked as a Strategy Consultant with McKinsey & Company in the United States
before returning to India to start Knowlarity Communications. Prior to that, he worked as a
Systems Engineer in the US, Germany, and Australia.
Ambarish received his MBA from Carnegie Mellon University in 2007 and Bachelors in
Computer Science from IIT Kanpur in 2000.
BIPUL PARUA, C.T.O.
Bipul has deep experience in technology with hands on experience as architect, engineer,
and technical manager. He worked for 8 years in multiple startups in Silicon Valley -
Cloudshield Technologies, Andiamo Systems, Server Engines-on cutting edge technologies
in storage, networks and large scale systems.
Bipul received his Bachelors in Computer Science from IIT Kanpur in 1999.
www.knowlarity.com
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THANKS
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