VCX IP Telephony Solution Solution Brief
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Transcript of VCX IP Telephony Solution Solution Brief
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VCX IP Telephony SolutionSolution Brief
VCX Release 9.0Technical Customer Presentation
August 4, 20093Com Technical Marketing Engineering
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Disclaimer – Future Products
This document contains forward-looking statements based on current expectations, forecasts and
assumptions of the company that involves risks and uncertainties. 3Com does not guarantee that any feature or product mentioned in this document will be produced, or produced in the form described. 3Com reserves the
right to modify its roadmaps without notice.
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VCX IP Telephony Solution • Voice as an Application
– Collaborating with enterprise applications and the desktop• Ease of Use
– Web based administration• A Complete Solution to Fit Your Communication Needs
– Centralized and/or Distributed Survivability
VCX
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VCX Family of Products
VCX Connect
VCX Enterprise
VCX Power
“Simple”
“Virtualize”
“Flexible”
“Reliable”“Scalable”
“Unified Communications”
“SIP”“Standards”
“Collaboration”
• End to end SIP solution on Linux since inception in 2003
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3Com VCX IP Telephony for Enterprises of all Kinds
VCX Connect 200VCX Enterprise
ClassicUp to 250 UsersUp to 6 Regions
Up to 1,500 Users TotalOptional Redundancy
Up to 1,500 UsersUp to 5 Branch Offices
Up to 12 RegionsUp to 10,000 Users TotalRedundancy Required
Up to 5,000 UsersUp to 5 Branch Offices
Up to 12 RegionsUp to 24,000 Users Total
Optional Redundancy
VCX on Power
VCX Connect 100Up to 100 UsersUp to 6 Regions
Up to 600 Users TotalOptional Redundancy
VCX EnterpriseExpand
Up to 5,000 UsersUp to 50 Branch Offices
Up to 12 RegionsUp to 24,000 Users TotalRedundancy Required
Number of Devices
30
200
5,000+
100
1,500
• Small to Medium Enterprise – VCX Connect• Medium to Large Enterprise – VCX Enterprise• Small to Large Enterprise IBM Power System – VCX Power
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3Com Desktop Communicator• Soft Phone with full telephony controls• Multi-party audio and desktop video conferencing
– No need for an external conferencing server• Presence directly to VCX Call Processor• Basic Edition included with Basic and Business IP Phone license
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3Com Desktop Communicator Outlook Edition• Load Outlook Contacts• Integrated Call Recording• Notes and recordings in Outlook Journal• Click to Call from Contacts• Live Messenger support
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• One way user synchronization from LDAP Directory VCX–IBM Domino on IBM System i/Power System i5/IBM i–IBM Domino on Windows 2003/2008–Microsoft Active Directory on Windows 2003/2008–OpenLDAP on Linux
LDAP Synchronization
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LDAP
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3Com Collaboration with Sametime• Sametime Server on IBM i or Windows• Click to Dial from Sametime desktop client• See Telephony Presence of your contacts
–Even when they are not logged in to Sametime• Telephony controls in the chat window• Click to Conference
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3Com Collaboration with Email• Voice and Fax Auto Delivery to Email
– Voice as WAV attachment, Fax as TIF or PDF attachment• POP3/IMAP Sync with Exchange 2003/2007 and Groupwise• Unified Inbox with Domino Email Server (on IBM i or Windows)
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• 5 Routing Algorithm Choices• Always open or custom hours with shifts• Position-In-Queue Announcements• Multiple ACD Group membership• VCX multi-site deployments• Delayed Announcements• Closed Announcements• ACD Desktop Statistics• Agent wrap-up time
Automatic Call Distribution (ACD)
ACDGroups
ACDAgents
ACDAgents
ACDAgent
• Up to 150 ACD Groups per CallP• Up to 75 ACD Agents per Group
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Call Admission Control• Ability to throttle media traffic to prevent VoIP over-subscription
– Fail over to a user-configurable PSTN route• Set threshold limits in either:
– Bandwidth (kbps or mbps) OR Number of allowable calls
WAN
LAN
LANLAN
LAN
LAN
VCX Primary VCX Secondary
VCX Branch Office 1 VCX Branch Office 2VCX Remote Office 1
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Ease of Use with System Administration Framework
• Web based centralized system administration• Web based user interface
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View and listen to Voice Messages via Web Interface• Simple navigation in Web User Interface between IP Telephony
and IP Messaging • Display the voicemail available on a user’s mailbox and allows
the user to play the voicemail message on their PC
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Application Choices• Included VCX Applications from 3Com:
― CDR Reporting― ACD Real Time Statistics
• Optional VCX Applications from 3Com:― Exchange Call Center― EPIC Center Contact Center― IP Conferencing― IP Presence ― IP Tele Commuter
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IP Phone Portfolio
3Com 3105Attendant Console
3Com 3101Speaker Phone
3Com 3103Manager Phone
3Com Convergence Center Client
3Com 3101Basic Phone
3Com 3102CBacklit Business Phone
3Com 3102BBusiness Phone
3Com Desktop Communicator
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Media Gateway Choices• V6100 Modular Digital Gateway
– Can mix analog and digital modules on the same chassis– Up to 4 T1/E1 per chassis (1, 2, 4 span T1/E1 modules)– Up to six total modules in one 1U chassis– 4-port FXO and 4-port FXS modules– 4-port BRI module (PTP, PTMP)
• V7122 Digital Media Gateways– (T1/E1/PRI/CAS) - 1, 2, 4, 8 &16-span
• V7111 Analog Media Gateways – (FXS) 2, 4, 8, & 24 Channels– (FXO) 4 & 8 Channels– FXS/FXO 2/2 & 4/4 Channels
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VCX Connect Multi Region• Use VCX Connect 100 or VCX Connect 200 servers• Optional Redundancy
WAN
Remote Office
VCX Connect 200(Primary)
VCX Connect 200(Secondary)
LAN
3Com V7111
3Com V7122 3Com V7122
LAN LAN
Remote Office
LAN
3Com V7111
VCX Connect Regional Office 2
LAN
VCX Connect Regional Office 1
VCX Connect 100
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VCX Enterprise Classic Region and Branch
• Implement HQ + distributed survivability with centralized admin
WAN
Branch OfficeRemote Office
VCX V7205 VCX V7205
LANLAN
3Com V6100
3Com V7005
3Com V7111
3Com V7122 3Com V7122
VCX Enterprise Classic Regional Office
LAN LAN
LAN
Branch Office
3Com V7122
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VCX Enterprise Expand Scales Up to 50 Branch Offices• Up to 5,000 devices per region using V7205 servers• Up to 50 Branch Offices per region, up to 12 regions, up to 24,000
devices enterprise-wide
WAN
LAN
CDR ServerVCX Data(Secondary)
VCX Call Processor(Secondary)
IP Messaging (Primary)
IP Messaging (Secondary)
VCX Enterprise ExpandRegional Office
LAN LANLAN
V7205 Branch OfficeUp to 1,500 devices V7005 Branch Office
Up to 500 devices V6100 Branch OfficeUp to 100 devices
V6000 Branch OfficeUp to 100 devices
LAN
VCX CallP Redundancy
VCX Data RedundancyUp to 50 Branch Offices
With VCX Enterprise
Expand, no users at
Regional Office All are
configured on Branch Offices
Intelligent Mirroring
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VCX Power Region and Branch Configuration• Implement distributed survivability with centralized administration• Use IBM Power System servers at Regional Office• Use V6000 and/or V6100 as VCX Branch Offices
WAN
Branch OfficeRemote Office
IBM Power 520
IBM Power 520
VCX Power Regional Office
Branch Office
LANLANLAN
3Com V6100
3Com V6000
3Com V7111
3Com V7122 3Com V7122
LAN LAN
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3Com Enterprise Voice Solutions • Designed for the present & future
– Voice as an application• Provides investment protection
– Standards based network and application integration
• Reduces operational expenses – Centralized administration, single
voice/data infrastructure, reduce footprint - go “green”
• Increases productivity and customer satisfaction– Mobility, unified communications,
integration of collaborative applications
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Thank you