Supporting your Remote Clients with Bomgar
Presented by:
Peter Nowak
Manager of OIS Client Services
School of Medicine
Tom Gray
IT Manager
CIDD/TEACCH
What makes Bomgar different?
• Hardware based on-sight appliance
• Technician license vs. Client license.
• Supports Most platforms.
• Remotely reboot into safe mode with networking.
• Reboot with cached credentials.
Various Methods to Initiate a session
Client Initiated:• Customizable Web
Portal• School of Medicine
Support Page• CIDD/TEACCHE
Support Page
• Bomgar Button• Click to Chat
Technician Initiated:• Email link• Session key• Jump Client
Why Bomgar?
• Deciding Factors for OIS:– Remote reboot in safe mode with
networking.– Remote reboot with cached credentials.– Remedy integration– Session Recording– Scripting– Click to chat
Why Bomgar? (continued)
• Deciding Factors for CIDD/TEACCH:– HIPAA/Security– License Model.– The variety of devices/operating systems
it supports.– Jump Client– Multi Sessions
Remote Demo 1:
Removing Viruses / Spyware
Demo
iPhone Remote Support:
• iPhone Remote Support– Remotely configure email account & VPN– Device inventory
Just Announced
iOS Remote Support:
Android Remote Support
Remote Demo 2
Jump Client Demo
Training Uses
• Technicians demonstrate to the user remotely how to perform a task
• Other Technicians can observe remote sessions to obtain knowledge.
• Recorded sessions can be published online for training purposes.
Remote Demo 1:
Bomgar Admin
Console
Reporting
• Reports on:– Representative sessions– Team Sessions– By Date Range
• Quality Control:– Generates Customer surveys.– Session Recording for later evaluation.
Remote Demo 3
Multiple Client
Examples
Questions
?
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