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Platform Support Our Customers Support More than Windows Desktops

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SecurityRemote Support Security Is Vital for Our Customers

Architecture

Authentication

Access Controls

Audit

Segment you Data and Environment

Leverage your existing directories

Define more than 50 permissions

Report in detail on Every Session

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IntegrationOur Customers Invested in ITSM and Want to Use It

Increased Efficiency and Service Desk CapacityBy integrating Bomgar with your service desk ticketing system, reps can launch a secure Bomgar remote support session directly from a ticket and immediately begin diagnosing and resolving a problem using Bomgar's secure chat function-increasing first call resolution rates, shortening call times and eliminating on-site visits.

Data Integrity and Strong Auditing CapabilitiesBomgar's tight integration eliminates the need for the rep to manually enter Bomgar support session notes into the incident. With Bomgar integration, customer surveys are automatically generated at the end of the session and sent back to the ticketing system to close out an issue. This in-depth integration populates the ticketing system with complete, accurate and secure session data for strong audit capabilities.

Optimized View of IT Remote Support PerformanceBomgar Integration Services provide a complete view of the entire incident management life cycle. From the session launch, diagnosis, resolution, closing and customer survey, Bomgar's advanced logging and recording capabilities establish a complete record of the support transaction-arming supervisors with information needed to optimize service desk operations and improve staff management and training.

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Buying OptionsBomgar Customers have Options on How to Buy

* No monthly fees

* Ownership model * Lower total cost of ownership

* Physical or Virtual deployment

* Appliance-as-a-Service * Single-tenant virtual appliance

* Without capital outlay

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Jump TechnologyBomgar Customers have Options on How to Buy

* No monthly fees

* Ownership model * Lower total cost of ownership

* Physical or Virtual deployment

Jump Zone Proxy gives off-network support technicians remote access to systems on isolated networks

* Single-tenant virtual appliance

To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface

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CollaborationCollaboration Helps Customers Reduce Escalation and Lower Costs

“Collaboration tools are mentioned as a must-have technologie for successful end-user support” – Support center practices and salary report 2014

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ConsolidationOur Customers Want to Simplify Support Operations

We desired to comcolidate the number of software tools and licenses in use to enhance the user experience, reduce costs and increase security

Remote Support with Bomgar led to consolidation of resources – freeing up IT staff to work on other proactive projects.

Our ultimate objective was to consolidate to one remote support tool that could be effectively and securely used no matter where an issue arises within our partner organizations and no matter what device is being used.

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Privileged Access Management

Customers Can Manage & Secure Privileged Access

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The remote support Appliance

The Security of Physical, Virtual, and Cloud Appliances

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Service and SupportCustomers Love Our Professional Services and Support

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BOMGAR USE CASES

CUSTOMER SUPPORT

IT SERVICE DESK

PRIVILEGED ACCESS

Access, control, & troubleshoot remote desktops, servers, and mobile devices, no matter the operating system or network

location.

Chat, co-browse, and provide remote assistance for your

customers. Even support iPad, iPhone or Android apps.

Manage, empower, and audit internal and third-party privileged

users to securely access your corporate network and devices.

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#1 in Enterprise Remote Support market share

Leader in secure remote support & access

management

Trusted by enterprises around the world

Strong revenue & global growth

• Access nearly any system or device, anywhere

• Strengthen security & compliance• Improve user productivity

• 9,000+ customers in 65+ countries• Used by secure enterprises large & small• Trusted by top brands across industries

• Founded in 2003• Recognized as fastest growing

private company 6 years running• Global offices in US, EMEA & APAC• Majority investors: TA Associates

BOMGAR – CONNECTING PEOPLE & TECHNOLOGY

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