Corporate Level Objectives

PRO Initiatives Related Activities

Office/ Department

CUSTOMER

1. Ensure beneficiary satisfaction

• Conduct member satisfaction Survey

• PRO • BRANCH• LHIO

2. Increase Customer • Conduct knowledge / awareness validation activities

• PRO• BRANCH• LHIO

3. Improve the ease, speed, accessibility and courtesy of transaction services

• Manage LHIOs• Manage PhilHealth

Express and other business centers

• Issue Health Insurance Cards, MDR and other PhilHealth documents

• Mange mobile phone-based services

• PRO• BRANCH• LHIO

Corporate Level Objectives

PRO Initiatives Related Activities

Office/ Department

CUSTOMER

3. Improve the ease, speed, accessibility and courtesy of transaction services

• Expand accreditation of collecting agents

• Outsource collection functions

• BRANCH • LHIO

4. Expand physical accessibility and ensure quality of contracted IHCPs

• Manage engagement of health care institutions

• PRO• BRANCH• LHIO

5. Offer significant and comprehensive benefits

• Manage implementation of NBB

• Manage implementation of All Case Rates

• Manage Implementation of TseKap

• PRO• BRANCH• LHIO

Strategic Objectives

Initiatives Related Activities

Office/ Department

INTERNAL

6. Excel in evidence-based product development

• Manage conduct of research / studies / surveys / environmental scanning

• PRO• BRANCH

7. Ensure efficient core processes and effective policy implementation

• Manage enrollment of membership segments

• Mange Organized Groups

• Project Congratulations, Project Welcome

• BRANCH• LHIO

• Expand Point of Care• Accreditation of

health care professionals

• PRO• BRANCH• LHIO

• Database Clean up• Monitor

performance of health care providers

• PRO• BRANCH

Strategic Objectives

Initiatives Related Activities

Office/ Department

CUSTOMER

7. Ensure efficient core processes and effective policy implementation

• Manage Health Information Technology Providers (HITPs)

• Conduct investigation procedures

• PRO

• Conduct planning and performance review

• Monitor implementation of policies / programs / projects

• PRO • BRANCH

8. Strengthen communication and engagement with beneficiaries and partners

• PhilHealth MOVES or ALAGA Ka Road show

• Capacity building activities for partners

• Marketing activities

• PRO • BRANCH• LHIO

• Manage Info Caravan • PRO

Strategic Objectives

Initiatives Related Activities

Office/ Department

INTERNAL

8. Strengthen communication and engagement with beneficiaries and partners

• Media activities• Marketing collaterals

development

• PRO

LEARNING

&

GROWTH

9. Ensure a competent workforce

• Staff training / personnel development activities

• PRO• BRANCH• LHIO

10. Establish strong and strategic leadership and create a supportive and high performance culture

• Activities to promote culture of leadership and high performance

• PRO• BRANCH

Strategic Objectives

Initiatives Related Activities

Office/ Department

LEARNING

&

GROWTH

11. Establish a comprehensive, integrated, secure and reliable information system to support and facilitate business functions

• IT systems / knowledge management systems

• PRO

FINANCIAL

12. Provide substantial and appropriate benefit payments

FOR CENTRAL OFFICES

Strategic Objectives

Initiatives Related Activities

Office/ Department

FINANCIAL

13. Support Corporation's functions with planned, timely and sufficient resources

• Facilitate budget preparation and monitoring

• General administration and support services

• PRO• Branch

• Maintenance of physical resources

• PRO• Branch• LHIO

14. Increased collection and widen membership base

• P-AIMS• Premium remittance

• Branch• LHIO

15. Optimize productivity and use of assets and other financial resources

• Construction of Regional Offices