Strategic objective 2016

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Corporate Level Objectives PRO Initiatives Related Activiti es Office/ Department C U S T O M E R 1. Ensure beneficiary satisfaction Conduct member satisfaction Survey PRO BRANCH LHIO 2. Increase Customer Conduct knowledge / awareness validation activities PRO BRANCH LHIO 3. Improve the ease, speed, accessibility and courtesy of transaction services Manage LHIOs Manage PhilHealth Express and other business centers Issue Health Insurance Cards, MDR and other PhilHealth documents PRO BRANCH LHIO

Transcript of Strategic objective 2016

Page 1: Strategic objective 2016

Corporate Level Objectives

PRO Initiatives Related Activities

Office/ Department

CUSTOMER

1. Ensure beneficiary satisfaction

• Conduct member satisfaction Survey

• PRO • BRANCH• LHIO

2. Increase Customer • Conduct knowledge / awareness validation activities

• PRO• BRANCH• LHIO

3. Improve the ease, speed, accessibility and courtesy of transaction services

• Manage LHIOs• Manage PhilHealth

Express and other business centers

• Issue Health Insurance Cards, MDR and other PhilHealth documents

• Mange mobile phone-based services

• PRO• BRANCH• LHIO

Page 2: Strategic objective 2016

Corporate Level Objectives

PRO Initiatives Related Activities

Office/ Department

CUSTOMER

3. Improve the ease, speed, accessibility and courtesy of transaction services

• Expand accreditation of collecting agents

• Outsource collection functions

• BRANCH • LHIO

4. Expand physical accessibility and ensure quality of contracted IHCPs

• Manage engagement of health care institutions

• PRO• BRANCH• LHIO

5. Offer significant and comprehensive benefits

• Manage implementation of NBB

• Manage implementation of All Case Rates

• Manage Implementation of TseKap

• PRO• BRANCH• LHIO

Page 3: Strategic objective 2016

Strategic Objectives

Initiatives Related Activities

Office/ Department

INTERNAL

6. Excel in evidence-based product development

• Manage conduct of research / studies / surveys / environmental scanning

• PRO• BRANCH

7. Ensure efficient core processes and effective policy implementation

• Manage enrollment of membership segments

• Mange Organized Groups

• Project Congratulations, Project Welcome

• BRANCH• LHIO

• Expand Point of Care• Accreditation of

health care professionals

• PRO• BRANCH• LHIO

• Database Clean up• Monitor

performance of health care providers

• PRO• BRANCH

Page 4: Strategic objective 2016

Strategic Objectives

Initiatives Related Activities

Office/ Department

CUSTOMER

7. Ensure efficient core processes and effective policy implementation

• Manage Health Information Technology Providers (HITPs)

• Conduct investigation procedures

• PRO

• Conduct planning and performance review

• Monitor implementation of policies / programs / projects

• PRO • BRANCH

8. Strengthen communication and engagement with beneficiaries and partners

• PhilHealth MOVES or ALAGA Ka Road show

• Capacity building activities for partners

• Marketing activities

• PRO • BRANCH• LHIO

• Manage Info Caravan • PRO

Page 5: Strategic objective 2016

Strategic Objectives

Initiatives Related Activities

Office/ Department

INTERNAL

8. Strengthen communication and engagement with beneficiaries and partners

• Media activities• Marketing collaterals

development

• PRO

LEARNING

&

GROWTH

9. Ensure a competent workforce

• Staff training / personnel development activities

• PRO• BRANCH• LHIO

10. Establish strong and strategic leadership and create a supportive and high performance culture

• Activities to promote culture of leadership and high performance

• PRO• BRANCH

Page 6: Strategic objective 2016

Strategic Objectives

Initiatives Related Activities

Office/ Department

LEARNING

&

GROWTH

11. Establish a comprehensive, integrated, secure and reliable information system to support and facilitate business functions

• IT systems / knowledge management systems

• PRO

FINANCIAL

12. Provide substantial and appropriate benefit payments

FOR CENTRAL OFFICES

Page 7: Strategic objective 2016

Strategic Objectives

Initiatives Related Activities

Office/ Department

FINANCIAL

13. Support Corporation's functions with planned, timely and sufficient resources

• Facilitate budget preparation and monitoring

• General administration and support services

• PRO• Branch

• Maintenance of physical resources

• PRO• Branch• LHIO

14. Increased collection and widen membership base

• P-AIMS• Premium remittance

• Branch• LHIO

15. Optimize productivity and use of assets and other financial resources

• Construction of Regional Offices