Download - Splunk for Online Services Event featuring Box.net

March 8, 2012

Online Services

Tomas Barreto Engineering Manager, Box

Online Services

Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012

About Box !   Based on a simple, powerful idea: people should be able to access and share their content from anywhere

!   Customers include 8 million individuals, small businesses and Fortune 500 companies

!   Industry Awards and RecogniLon: –  "Visionary" Managed File Transfer SoluLon -‐

Gartner

–  Leader in Mobile CollaboraLon – Forrester Wave

–  36th Fastest Growing Company in North America


My Role !   Engineering Manager at Box.Net !   Passion for innovaLve products that drive business value

!   Economics and Computer Science, Duke University !   Core funcLons of the team:

–  Product development in a fast release environment –  Ensure effecLve alignment with operaLons –  Product innovaLon, improved security, scaling for growth


Key Business A\ributes and Dev ImplicaLons

!   Focus on innova0on – need to get high quality features out quickly !   Rapid growth – ensure product and infrastructure scales !   Customer focus – DevOps approach criLcal in fast problem resoluLon !   Security – addressing security gaps and proacLvely prevenLng a\acks !   Applica0on intelligence – understand how to market, what to build


Ge_ng Started with Splunk !   In-‐house excepLon monitoring and logging soluLon !   Event based system – having scalability issues !   Requirement to improve dev visibility into applicaLon logs !   Evaluated open source vendors vs. in-‐house build vs. Splunk !   Deployed Splunk with a small iniLal license

>


TroubleshooLng with Splunk Data Sources: !   ApplicaLon logs (PHP web applicaLon, Scala backend services, Apache)

Users: !   Engineers / tech operaLons Use Cases: !   Visualize Data !   Troubleshoot and debug


IT and Business Insight Dashboards Benefits: !   Results of markeLng acLvity

related to feature release

!   Insight into trending analysis !   Capacity planning and scaling

Metrics Tracked: !   Uploads (success by browser) !   Breakdown of upload types

!   Capacity modeling metrics >


IT and Business Insight Dashboards


Service Performance Dashboard

Benefits !   Ensuring SLA compliance !   ProacLve problem resoluLon !   Be\er experience for customers


Insight into Mobile Apps

Benefits: !   Visibility into mobile app usage and

trends

!   Helps understand investment from a development standpoint

!   Highlight areas of improvement / issues that customers have


IntegraLng Splunk with Kinect (xBox) @ Box

> > Customers upload files from across the

world

Splunk visibility into upload data overlaid with Google Maps

(App from Splunkbase)

Move map visualizaLon with Kinect gestures and

see traffic from a different perspecLve


HACKATHON: Box + Splunk + Kinect

CLICK FOR VIDEO


Benefits Realized with Splunk

!   Greater visibility in key health metrics !   Significantly reduce Lme to resolve problems !   Be\er collaboraLon between Dev / Ops !   Improved engineering producLvity !   Understand impact of new feature campaigns

Engineering

Technical OperaLons

MarkeLng


Splunk AdopLon and Use !   Over 100 users across the company (engineering and tech ops teams) !   Plug and play – visually show what Splunk is and can do to drive adopLon !   Word of mouth led by iniLal group of users !   InstrumenLng logs to get even be\er intelligence from Splunk !   Tight integraLon with Ops – Splunk on checklist before code released

“Easy, AddicLve UI – once you start using it, you are hooked.”


What’s Next? !   Data driven product management – Splunk insights to further guide product roadmap and investments

!   Web intelligence – great opportunity to influence product and markeLng teams with real-‐Lme analyLcs for operaLonal and IT data

!   Security – tesLng Splunk for a few security use cases, more to come

“We’re not even scratching the surface of what Splunk can do.”