Splunk for Online Services Event featuring Box.net

March 8, 2012

Online Services

Tomas Barreto Engineering Manager, Box

Online Services

Copyright © 2011, Splunk Inc. Burlingame, March 8, 2012

About Box !   Based on a simple, powerful idea: people should be able to access and share their content from anywhere

!   Customers include 8 million individuals, small businesses and Fortune 500 companies

!   Industry Awards and RecogniLon: –  "Visionary" Managed File Transfer SoluLon -‐

Gartner

–  Leader in Mobile CollaboraLon – Forrester Wave

–  36th Fastest Growing Company in North America


My Role !   Engineering Manager at Box.Net !   Passion for innovaLve products that drive business value

!   Economics and Computer Science, Duke University !   Core funcLons of the team:

–  Product development in a fast release environment –  Ensure effecLve alignment with operaLons –  Product innovaLon, improved security, scaling for growth


Key Business A\ributes and Dev ImplicaLons

!   Focus on innova0on – need to get high quality features out quickly !   Rapid growth – ensure product and infrastructure scales !   Customer focus – DevOps approach criLcal in fast problem resoluLon !   Security – addressing security gaps and proacLvely prevenLng a\acks !   Applica0on intelligence – understand how to market, what to build


Ge_ng Started with Splunk !   In-‐house excepLon monitoring and logging soluLon !   Event based system – having scalability issues !   Requirement to improve dev visibility into applicaLon logs !   Evaluated open source vendors vs. in-‐house build vs. Splunk !   Deployed Splunk with a small iniLal license

>


TroubleshooLng with Splunk Data Sources: !   ApplicaLon logs (PHP web applicaLon, Scala backend services, Apache)

Users: !   Engineers / tech operaLons Use Cases: !   Visualize Data !   Troubleshoot and debug


IT and Business Insight Dashboards Benefits: !   Results of markeLng acLvity

related to feature release

!   Insight into trending analysis !   Capacity planning and scaling

Metrics Tracked: !   Uploads (success by browser) !   Breakdown of upload types

!   Capacity modeling metrics >


IT and Business Insight Dashboards


Service Performance Dashboard

Benefits !   Ensuring SLA compliance !   ProacLve problem resoluLon !   Be\er experience for customers


Insight into Mobile Apps

Benefits: !   Visibility into mobile app usage and

trends

!   Helps understand investment from a development standpoint

!   Highlight areas of improvement / issues that customers have


IntegraLng Splunk with Kinect (xBox) @ Box

> > Customers upload files from across the

world

Splunk visibility into upload data overlaid with Google Maps

(App from Splunkbase)

Move map visualizaLon with Kinect gestures and

see traffic from a different perspecLve


HACKATHON: Box + Splunk + Kinect

CLICK FOR VIDEO


Benefits Realized with Splunk

!   Greater visibility in key health metrics !   Significantly reduce Lme to resolve problems !   Be\er collaboraLon between Dev / Ops !   Improved engineering producLvity !   Understand impact of new feature campaigns

Engineering

Technical OperaLons

MarkeLng


Splunk AdopLon and Use !   Over 100 users across the company (engineering and tech ops teams) !   Plug and play – visually show what Splunk is and can do to drive adopLon !   Word of mouth led by iniLal group of users !   InstrumenLng logs to get even be\er intelligence from Splunk !   Tight integraLon with Ops – Splunk on checklist before code released

“Easy, AddicLve UI – once you start using it, you are hooked.”


What’s Next? !   Data driven product management – Splunk insights to further guide product roadmap and investments

!   Web intelligence – great opportunity to influence product and markeLng teams with real-‐Lme analyLcs for operaLonal and IT data

!   Security – tesLng Splunk for a few security use cases, more to come

“We’re not even scratching the surface of what Splunk can do.”

Splunk for Online Services Event featuring Box.net

Technology

Transcript of Splunk for Online Services Event featuring Box.net