Download - Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk

Outside the Box:

Creative Ways to Use the

Spiceworks Helpdesk

Michael Gerbush, Senior Developer, Spiceworks

The 1% Toolbox

• Ticket Views

• Ticket Rules

• Custom Attributes

• Custom Forms

• Plugins

Creative Helpdesk Flows

• Check In – Checkout

• New Employee Onboarding

• SLAs

• Change Management:

http://www.slideshare.net/spiceworks/using-spiceworks-for-change-control-justin-davison-r-j-lee-group

• Advanced Reporting/Alerting

Reports

• Tickets by device - community.spiceworks.com/reports/2530, /2861

• Ticket count by user - /1028, /1138

• Time spent per user - /3240

• Time spent per device - /3241

Plugins

• Ticket Check Lists - community.spiceworks.com/plugin/737

• Subcategories - /513

• Help Desk PowerPack - /457

QUESTIONS?

[email protected]

SW: /people/mikeg