Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk
10
Outside the Box: Creative Ways to Use the Spiceworks Helpdesk Michael Gerbush, Senior Developer, Spiceworks
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Some different techniques for using the Spiceworks Help Desk to do workflows that are not supported out of the box. Most of this presentation was a demo, but the slides have links to useful slides, reports, and plugins.
Transcript of Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk
Outside the Box:
Creative Ways to Use the
Spiceworks Helpdesk
Michael Gerbush, Senior Developer, Spiceworks
The 1% Toolbox
• Ticket Views
• Ticket Rules
• Custom Attributes
• Custom Forms
• Plugins
The 1% Toolbox
• Ticket Views
• Ticket Rules
• Custom Attributes
• Custom Forms
• Plugins
Creative Helpdesk Flows
• Check In – Checkout
• New Employee Onboarding
• SLAs
• Change Management:
http://www.slideshare.net/spiceworks/using-spiceworks-for-change-control-justin-davison-r-j-lee-group
• Advanced Reporting/Alerting
Reports
• Tickets by device - community.spiceworks.com/reports/2530, /2861
• Ticket count by user - /1028, /1138
• Time spent per user - /3240
• Time spent per device - /3241
Plugins
• Ticket Check Lists - community.spiceworks.com/plugin/737
• Subcategories - /513
• Help Desk PowerPack - /457
